The company's second ever commercial robot has the potential to reshape warehouse work, but it may also revamp labor expectations in the process.
US click-and-collect sales more than doubled in 2020 and will sustain double-digit growth rates over the next four years. We forecast that click-and-collect sales will follow up last year’s 106.9% growth rate with a 15.2% increase this year, and that 150.4 million people in the US will make a purchase via click and collect at least once in 2021.
A familiar Prime Day schedule: Amazon hinted to sellers that its annual mega sales event would occur in the usual mid-July time slot, shifting the event’s focus back to summer shopping trends.
After a turbulent year, customer expectations around experience have changed. While many organizations are making progress toward meeting these new demands, more are struggling to consistently deliver the best possible customer experience (CX).
Slack’s bungled rollout of Connect DMs feature doesn’t bode well for any aspirations beyond the enterprise.
NBCUniversal unveils first-party data ad options: At the company’s One21 event, it laid out everything from a new unified ID to upped programmatic capabilities and expanded shoppable ads as it works to become a one-stop media shop.
The number of click-and-collect buyers in Germany increased slightly during the pandemic, but not as much as in other Western European countries—and that lag will continue over the next few years. One bright spot, however, is that buyer penetration rates in Germany will steadily rise during that time.