Matt Turner, an industry-hopping head of digital, sees the future of banking as hyper-personalized services embedded in customers’ daily lives.
The UK neobank wants to broaden its presence in Australia, including adding the ability to receive deposits. It’s got a decent shot at breaking through, but it needs to offer its full product suite to impress consumers.
PNC picks self-serve for routine banking, humans for complex stuff: The bank’s hybrid branches will give customers tools to conduct routine transactions and retain people to assist with complicated ones like mortgages—a format that tracks consumers’ preferences.
Both companies introduced customer-facing solutions and merchant tools and expanded partnerships to make their products more attractive as economic tailwinds die down and competition heats up.
Brex may get loyal customers from its jump into venture debt: The neobank is offering debt to businesses in growth sectors—and the product, designed to reduce reliance on equity funding, could produce loyal business customers and cross-selling opportunities.
Revised rule guidelines mean online merchants and payment gateways won’t be allowed to save card details, limiting the ability to market products to consumers and potentially adding friction for customers—but it could benefit UPI and mobile wallets.
Moven, Q2 platforms land their first small-bank clients: The banking technology vendors’ financial wellness platform will help Citizens Bank of Edmond and b1BANK deploy personalized digital solutions to their customers—and keep up with larger banks.
Small business-focused insurtech Pie edged closer to its full-stack goal, and its rapid user growth underlines its competitive threat to incumbents
US small businesses’ satisfaction fell annually for the second year in a row. Businesses said they feel neglected by their insurers, highlighting the need for more proactive and tailored communication.