AI is taking off in Latin America businesses: An excerpt from our recent deep dive shares how top retailers from the region are implementing artificial intelligence—and in particular genAI—to upgrade their capabilities and CX.
Google can access the UPI’s more than 300 million users by helping travelers make transactions abroad and send remittances with the UPI
Given its user demographics, this could signal worsening underlying stress on consumers
It’s trying to catch up to Apple Pay, which added support for Venmo cards in October
UK shoppers pumped the brakes on spending in December: Sales fell at the fastest rate since the height of COVID-19 lockdowns, raising the likelihood of a recession.
Retail job cuts pile up: Even as Macy’s, Wayfair, and Stitch Fix cut staff, other retailers have good reason to feel optimistic about 2024.
Walmart raises pay, adjusts bonus structure for store managers: The move should improve employee engagement as well as the shopping experience.
To help keep return volumes down, retailers are trying everything from implementing return fees to ensuring product descriptions are as accurate and detailed as possible. But there are still a couple of out-of-the-box solutions that they could try, like leveraging peer-to-peer solutions to cut down on logistics costs or being more cautious around inspiring impulse purchases.
42% of retail executives worldwide say the most important role of physical retail as omnichannel buying evolves is to provide an in-person component to the customer experience (CX), according to April 2023 data from Bain and Aptos.
Gen Z, millennial shoppers love self-checkout: But everyone else is divided due to concerns over ease of use and theft.
Nestlé follows trends to make sure it stocks the right merchandise. Moët Hennessy is headed to the Olympics as part of a global partnership. And The J.M. Smucker Company is choosing value over price. Here are three takeaways—each paired with a real-life case study—from NRF 2024: Retail’s Big Show.
Birkenstock sees big growth opportunities ahead: The company plans to push into untapped markets and expand into new categories. But those efforts could eat into its bottom line.
Richemont’s holiday sales jumped as shoppers splurged on jewelry: The company’s better-than-expected earnings underscored the growing divide between top-tier luxury brands and their less premium counterparts.
On today's podcast episode, we discuss this year's National Retail Federation event—the main takeaways, the best side conversations and booths, and the discussed trends we don't see coming to fruition. Join guest host Marcus Johnson as he speaks with our vice president of content Suzy Davidkhanian, who was at this year's conference.
Costco cracks down on card borrowing: The warehouse club aims to protect the value of its membership by testing a card scanner at the entrances to its stores.
Amazon unveils AI tools for Fire TV, shopping: The generative AI frenzy is pushing companies to make everything about AI. Some use cases have more market potential than others.
Amazon follows in Walmart’s footsteps with genAI shopping assistant: The tool combs through user reviews and product descriptions to answer shoppers’ questions.
And 2024 could prove to be just as difficult for consumers trying to pay back their debts
It’s successfully built out services to engage users, but it faces growing competition from other remittance players
And they’re willing to change where they shop and what they buy based on product-specific discounts and rewards