Retail & Ecommerce

Macy’s, Nordstrom bet on smaller stores as shoppers move away from malls: Department stores are taking a localized approach to reach more consumers and speed up fulfillment.

It’s a challenging time for small retailers: Many are struggling with raging inflation and declining consumer buying power.

An end to password authentication: Poor password security resulted in $52B in losses in 2021. There’s an opportunity to compete in the passwordless authentication market.

Amazon, Twitter, and HBO Max are all dealing with fraud: Spam and fakery are affecting multiple facets of the digital economy.

The video game industry tries to clean up its image: Now that marketers are paying more attention, gaming brands have to address harassment campaigns.

LGBT+ population grows in US but sees threats: Despite its increased numbers, this demographic group faces significant barriers to well-being and economic security.

Conversational commerce expands beyond Asia: Companies including Meta are making it easier for businesses to sell via chat.

The livestream shopping landscape has completely transformed in recent years. QVC, which saw 45% of the downloads among the top 10 US livestream shopping apps two years ago, accounted for just 10% in the first five months of this year. (Apps like YouTube and TikTok were excluded because ecommerce is a secondary feature of their platforms.)

The CFPB is reportedly planning new rules to stamp out P2P payment fraud.

Despite a less-than-stellar Q2, eBay still has few tricks up its sleeve.

An Amazon warehouse worker died on Prime Day: The incident prompted a federal investigation led by the Occupational Safety and Health Administration and may help organizers’ unionization pushes regain momentum.

Air travel disruptions could stall recovery: Skyrocketing complaints show industry has a customer service problem.