Leading financial institutions have discovered new ways to harness the power of AI to supercharge their operations and customer service.
2023 was a big year for partnerships, with companies joining forces across social, retail, and digital advertising to boost revenues.
Half of UK teens feel addicted to social media: Global concern prompts government actions for stricter regulations.
Users say they were pushed to top up gift cards more than they wanted to. It’s an issue that’s much larger than Starbucks
We look at the trends that will sustain that growth into 2024
While the frequency of these payments is limited, consumers may finally be ready to modernize their bill payments
Amazon’s speedy delivery options won over procrastinating holiday shoppers: The retailer captured nearly one-third of online orders in the two weeks leading up to Christmas.
On today's podcast episode, we discuss what to expect in 2024, whether Google's new AI search tool will destroy traffic, a new self-checkout machine, loyalty in the age of the "zero consumer," if everyone will soon be creating digital clones of themselves, roads that can wirelessly charge electric vehicles, and more. Tune in to the discussion with our vice president of content Suzy Davidkhanian, analyst Blake Droesch, and vice president of Briefings Stephanie Taglianetti.
McDonald’s and Starbucks face blowback over war-linked controversies: Consumers’ misconceptions over companies’ positions are the latest challenge for large brands to navigate.
Constellation Brands’ beer portfolio is hitting the right notes: But the company’s wine and spirits brands face stiff headwinds.
Our analysts have already made their big predictions for the year ahead, but the newsletter team has a few more to add to the list. As Amazon hits the gas on grocery, it may use its Amazon Fresh stores for fulfillment. Plus, we think beauty will get personal, Amazon could give digitally native brands a helping hand, and a healing economy could spell trouble for discount stores.
Carrefour fights back against PepsiCo’s price increases: The grocer pulled the CPG company’s products from shelves amid rising tensions between retailers and suppliers.
Deflationary pricing trends, AI device integration, and surging interest in gaming could boost consumer tech’s recovery after years of stagnation.
Qualcomm’s Snapdragon XR2+ Gen 2 challenges Apple’s Vision Pro with comparable features and strategic partnerships. Pricing will be a key differentiator.
Google is making robots safer for household use: Three new systems use AI to help robots make better, safer decisions in domestic environments, potentially leading to a new class of consumer devices.
Eli Lilly debuts D2C website for Rx access: We examine the drugmaker’s ambitions and explore how it will impact patients and other pharma players.
Employers need tools to assess employees’ health risks: HeartRisk is a new tool that employers can use to gauge their workforce’s risk of heart disease. It’s just one of many preventive care solutions employers are seeking in 2024.
More healthcare providers and insurers are revealing prices: Almost 91% of hospitals posted some prices for services and procedures in 2023. The federal gov’t is continuing to push for even more transparency in 2024.
Hollywood strikes are a red-letter event for video advertising: Unable to cut labor costs, streamers will likely double down on ad-supported subscription tiers.