More QSRs are revamping their loyalty programs in the face of economic uncertainty: Noodles & Company, El Pollo Loco, and Denny’s are the latest to offer personalized rewards to drive long-term engagement.
McDonald’s set to lay off corporate workers as part of broader restructuring: But the fast-food giant’s business prospects are rosy as global sales and guest counts keep growing.
Panera deepens ties to Amazon with Alexa ordering capabilities: The partnership could grow sales, but at the risk of overwhelming restaurants already swamped with digital orders.
Uber Eats overhauls virtual restaurant practices to improve the customer experience: The platform is cracking down on duplication while giving operators the opportunity to partner with national brands like MrBeast Burger.
Consumers dislike dynamic pricing: But that hasn’t stopped retailers and restaurants from implementing it to grow profits.
Consumers continue to spend big on restaurants, gym memberships: Despite inflationary pressures, shoppers are willing to invest in affordable luxuries and wellness.
Panera Bread becomes the first restaurant chain to adopt Amazon’s contactless payment technology: But cost and privacy concerns could limit the retailer’s ability to scale its checkout solutions.
Chick-fil-A risks angering customers by devaluing loyalty program: While Chick-fil-A will require customers to spend more to qualify for perks, Subway leans into value with its Footlong Pass.
Wing has big ambitions for drone delivery: The Alphabet-owned company aims to handle millions of orders within the next 12 months as it expands how the technology is used.
The labor market is extremely challenging for retailers and restaurants: Quit rates are on the rise, which is making it difficult for companies seeking to improve the customer experience.
Federal judge orders Starbucks to stop union-busting tactics: But the company may not capitulate so easily, even as uneasiness grows among corporate employees.
Consumers have shifted more their spending to dining out: But while restaurant industry sales are expected to rise 6.4% this year, the industry faces several challenges.
Price increases hurt Domino’s Pizza delivery sales volume: However, it also helped the pizza chain improve its profit margins.
McDonald’s introduces plant-based McPlant Nuggets in Germany: The fast-food giant, which developed the product with Beyond Meat, said it may expand availability into other markets based on customer demand.
DoorDash has 50% more DashPass subscribers than it did a year ago: Growing that subscriber base should help it drive customer retention and boost basket sizes.
Chipotle is launching its first spinoff in a while: That’s why 14% of retailers plan to hire additional staff and others are looking to self-checkout or checkout-free technology options. (This story was written with the assistance of GPT-3).