Chatbots are retailers’ favorite application of generative AI: DoorDash, Ssense, and Shopify are the latest companies to roll out AI-assisted chatbots to deliver more value to customers.
What’s driving bank switching: A survey found that dissatisfaction with digital experiences and being treated like a number, not a person, is the surest way to send customers to a competitor. And those chatbots aren’t helping.
Apple’s iPhone sales slump continues, subscriptions set record: Robust services revenue is helping to keep Apple afloat and pay for the AI R&D it’ll need to take on rivals.
Its Q3 results show a near 60% profit plunge to $1.76 billion. The decline was led by its phone and IoT divisions, prompting restructuring and potential layoffs.
On today's episode, we discuss how a new era of social media is rising, whether folks want to pay for things with their hand, when the best time to email your co-worker is, how Walmart+ is getting on, what AI in the home might look like, the most popular cars in the US, and more. Tune in to the discussion with our analysts Ross Benes and Blake Droesch and forecasting director Oscar Orozco.
Google, UK government unite on $508B AI opportunity: AI education for enterprise is a step in the tech giant’s plan to help the UK become a global AI leader.
Apple wants to read our lips: A recent patent shows big plans for Siri. The tech could be a stepping stone to AI that better understands human behavior.
Generative AI hype has faded, but adoption is still increasing, uses are advancing, and it’s influencing marketers’ workflows and consumers’ behaviors. Here are five charts breaking down the current state of generative AI.
In 2025, more than half of US Gen Zers (52.9%) and millennials (52.0%) will be monthly generative AI users, according to our forecast.
Pearson+ and Mastering subscriptions offer new AI tools and personalized academic support despite initial market resistance. Will edtech competitors follow suit?
OpenAI quietly files GPT-5 trademark request: A generative AI pause never took place and competition is increasing. We can expect that the lion’s share of OpenAI’s efforts is on its ChatGPT successor.
Read before watching: YouTube’s AI-driven video summaries could mean a slew of pros and cons for creators.
Google leads the race to integrate generative AI into smart speakers, with Amazon, Apple, and Samsung following suit. Big Tech sees new market opportunities but needs to tackle security
Meta prepares to launch AI personas on social media: Character-inspired chatbots could trigger an engagement and ad revenue boost while also inviting technical vulnerabilities and misuse.
1,000% increase in AI job posts prompts Upwork-OpenAI partnership: It’s a savvy move for the companies, but gig workers’ big AI dreams could get dashed by tech downsizing.
News publishers push back against Big Tech: New global laws mandate payment for content use.
10 companies could benefit the most from an AI-driven economic rift: Tech firms are among the biggest AI adopters, which is creating a divergence in investment that could trigger major economic consequences.
Meta brings generative AI to Instagram users: Popular instances of consumers using AI for amusement make the app the perfect testing ground.
Intel's surprising profit is driven by 307% YoY revenue growth in foundry services despite CPU and server sales struggles. An AI-specific chip is forthcoming.
Google’s RT-2 robot signals the AI revolution’s next chapter: The tech giant is creating a symbiotic relationship between robots and AI that could mean AGI is coming sooner than expected.