The retail giant stands by its practices, but an investigation found it failed to prevent over $1 billion in losses for its financial services customers.
This effort to appease EU regulators could shake up the mobile wallet landscape, but Apple Pay’s dominance shouldn’t waver
It’s testing a virtual card tool that would remove online checkout friction and make transactions more secure
The debt and equity raise highlights the heightened demand for earned wage access amid a shaky economic environment
Social’s share of total media ad spending will grow much more slowly. Between 2017 and 2021, social’s share of overall media ad spending in the US nearly doubled, climbing from 10.5% to 20.0% in just four years. By contrast, its share of US media ad spending will climb less than 2 percentage points through 2027, inching from 20.4% in 2023 to 22.0%.
With the majority of retail sales still taking place offline, marketers are rethinking the in-store experience, attempting to combine the reach of physical retail with the engagement of digital channels via in-store retail media.
TikTok’s US growth is slowing: That trend correlates with the launch of TikTok Shop, which some feel degraded the app’s experience.
Retail media meets DOOH: Planet Fitness leverages prolonged in-club exposure, ensuring high-impact advertising and pushing boundaries beyond traditional billboards.
Macy’s doesn’t have any plans to go private: The retailer rejected a $5.8 billion takeover bid from two investment firms due to concerns over financing and a “lack of compelling value.”
There’s more than one way to innovate: While Walmart shutters its Store No. 8 idea incubation unit, Target-owned Shipt centralizes its experiments at a new innovation lab.
On today's podcast episode, we discuss why gaming is a digital advertising hotbed, how consumers are embracing shoppable media, and what happens now that the ride-sharing industry has bounced back. Tune in to the discussion with our forecasting writer Ethan Cramer-Flood.
Google can access the UPI’s more than 300 million users by helping travelers make transactions abroad and send remittances with the UPI
Given its user demographics, this could signal worsening underlying stress on consumers
It’s trying to catch up to Apple Pay, which added support for Venmo cards in October
AI is taking off in Latin America businesses: An excerpt from our recent deep dive shares how top retailers from the region are implementing artificial intelligence—and in particular genAI—to upgrade their capabilities and CX.
UK shoppers pumped the brakes on spending in December: Sales fell at the fastest rate since the height of COVID-19 lockdowns, raising the likelihood of a recession.
Retail job cuts pile up: Even as Macy’s, Wayfair, and Stitch Fix cut staff, other retailers have good reason to feel optimistic about 2024.
Walmart raises pay, adjusts bonus structure for store managers: The move should improve employee engagement as well as the shopping experience.
To help keep return volumes down, retailers are trying everything from implementing return fees to ensuring product descriptions are as accurate and detailed as possible. But there are still a couple of out-of-the-box solutions that they could try, like leveraging peer-to-peer solutions to cut down on logistics costs or being more cautious around inspiring impulse purchases.