Retail & Ecommerce

Gap is beginning to turn its fortunes around: Strong sales at Old Navy boosted the retailer’s Q3 performance, although Athleta and Banana Republic continue to struggle.

Target says shoppers are giving the retailer ‘a big thank you’ for locking merchandise away: But most consumers find the tactic deeply frustrating—and a reason to shift spending online.

Retail’s revolving door slows: Nearly a third of retailers say turnover among hourly workers is down at least 10% year-over-year.

31% of US internet users will shop this Black Friday. The same amount will also shop Cyber Monday, according to Deloitte.

While consumer outlook is more positive than when inflation reached a 40-year high last year, the impact that shoppers face—higher retail prices, interest rate hikes, and depleted savings—may push cautious spending patterns into 2024. The key to having customers coming back in the new year is investing in unique value propositions, according to our analysts.

Shein is on pace to become the top fast-fashion brand in the world this year: The retailer’s revenues soared by over 40% in the period between January and September.

Macy’s Q3 beat expectations, but department stores are under pressure: Shoppers’ search for value and cautious behavior is dragging sales down for the entire sector.

Walmart’s grocery, ecommerce business powered it through another solid quarter: The retailer’s emphasis on value and convenience are helping it win market share, even as shoppers exhibit more signs of price sensitivity.

US grocery ecommerce sales will grow 17.4% in 2024 to total $219.04 billion, according to our forecast. Meanwhile, UK grocery ecommerce sales will grow only 5.1% to total $37.06 billion in 2024. “At the end of the day, consumers in the US enjoy the conveniences of delivery, but they’re not necessarily willing to pay an exorbitant fee,” said our analyst Blake Droesch, emphasizing the perceived value of Walmart+ and Amazon Prime memberships to these shoppers.

On today's podcast episode, in our "Retail Me This, Retail Me That" segment, we discuss the differences between how US and UK consumers shop for groceries. Then, for "Pop-Up Rankings," we rank two grocery stores doing digital well, two taking an alternate approach, and why both can work. Join our analyst Sara Lebow as she hosts analysts Blake Droesch and Carina Perkins.

Despite Meta’s strong year, ByteDance is close behind: TikTok owner’s $29 billion in Q2 revenues rivals US giant, which lags far behind in growth.

The P2P platform faced scrutiny from lawmakers and the media about fraud, which has been a major pain point for adoption

More card programs are innovating with a subscription model to bolster revenues without raising interest rates or late fees

It makes splitting group payments more convenient and can help invigorate digital wallet activity

Travel industry recovery is complete: Sales, bookers, and ad spending will reach or exceed pre-pandemic levels by end of 2023.

US retail sales growth slowed in October: That’s despite Amazon, Walmart, and others hosting high-profile sales in attempts to pull holiday sales forward.

JD.com’s low prices, services business powered it to a Q3 earnings beat: But the overall economic environment in China remains difficult, causing consumers to pull back on big-ticket purchases.

TJX reaps the rewards as cost-conscious shoppers search for deals: The off-price retailer reported comparable sales growth across all divisions, including its HomeGoods business.

Target’s sales fell for the second straight quarter: The retailer expects that sales slump to continue in the crucial fourth quarter as consumers pull back on discretionary spending.

On today's podcast episode, we discuss whether Amazon's online sales business glass is half full (or half empty), if you should advertise on Amazon without selling there, and how much offering primary care to Prime members can move the needle. "In Other News," we talk about Bed Bath & Beyond's marketing, its comeback, and why Pinterest beat everyone's expectations. Tune in to the discussion with our director of Briefings Jeremy Goldman and analyst Zak Stambor.