On today's podcast episode, we discuss what non-AI technology took the spotlight at this year's Consumer Electronics Show (CES), second-tier TV audiences, what streaming will look like in a few years, what its like to shop with a chatbot, how digital grocery will take things up a notch, how big the sun actually is, and more. Tune in to the discussion with our forecasting writer Ethan Cramer-Flood, analyst Bill Fisher, and forecasting analyst Zach Goldner.
42% of retail executives worldwide say the most important role of physical retail as omnichannel buying evolves is to provide an in-person component to the customer experience (CX), according to April 2023 data from Bain and Aptos.
Gen Z, millennial shoppers love self-checkout: But everyone else is divided due to concerns over ease of use and theft.
Nestlé follows trends to make sure it stocks the right merchandise. Moët Hennessy is headed to the Olympics as part of a global partnership. And The J.M. Smucker Company is choosing value over price. Here are three takeaways—each paired with a real-life case study—from NRF 2024: Retail’s Big Show.
Birkenstock sees big growth opportunities ahead: The company plans to push into untapped markets and expand into new categories. But those efforts could eat into its bottom line.
Richemont’s holiday sales jumped as shoppers splurged on jewelry: The company’s better-than-expected earnings underscored the growing divide between top-tier luxury brands and their less premium counterparts.
And 2024 could prove to be just as difficult for consumers trying to pay back their debts
It’s successfully built out services to engage users, but it faces growing competition from other remittance players
And they’re willing to change where they shop and what they buy based on product-specific discounts and rewards
December retail sales rose 5.6% YoY, soaring past expectations: That strong finish to the year, along with 63% of consumers feeling good about their finances, bodes well for 2024.
Costco cracks down on card borrowing: The warehouse club aims to protect the value of its membership by testing a card scanner at the entrances to its stores.
Amazon follows in Walmart’s footsteps with genAI shopping assistant: The tool combs through user reviews and product descriptions to answer shoppers’ questions.
Netflix brings ad-supported bundle deals to France: A partnership with grocer Carrefour will combine deals on consumer packaged goods with a streaming subscription.
Kroger and Albertsons delay merger as opposition piles up: Calls to scrap the deal are intensifying amid concerns over the impact on shoppers’ grocery bills and workers’ wages.
Long-standing TV series end as streaming rises: The move reflects shifts in viewer habits and advertising strategies.
Amazon unveils AI tools for Fire TV, shopping: The generative AI frenzy is pushing companies to make everything about AI. Some use cases have more market potential than others.
On today's podcast episode, we discuss this year's National Retail Federation event—the main takeaways, the best side conversations and booths, and the discussed trends we don't see coming to fruition. Join guest host Marcus Johnson as he speaks with our vice president of content Suzy Davidkhanian, who was at this year's conference.
Our newsletter team has already made a number of advertising and retail predictions, but now it’s time to combine the two. Retail media is still on the rise in the US (growing by a projected 28.6% this year), but competition is getting fierce. From commerce opportunities to consolidation, here’s what we expect to see from retail media in 2024.
FedEx turns to ecommerce services to drive growth: The company’s new fdx platform promises to help companies make more strategic logistics decisions.
GenAI is on the agenda for most retailers in 2024: Walmart, Target, Canadian Tire, and others are turning to the tech to boost customer and employee satisfaction.