Retail & Ecommerce

Travelers may want to let loose on vacation, but they want their premium travel credit cards to be locked down tight. The most in-demand feature of these cards is free identity theft insurance, with 53% of prospective users in the US saying it was “extremely valuable” to them, according to our “US Premium Travel Credit Card Emerging Features Benchmark 2022” report.

Grocers are less willing to put up with price hikes as inflation eases: Whole Foods is the latest retailer to ask suppliers to lower prices to relieve pressure on consumers.

Some 58% of Association of National Advertisers (ANA) marketers used retail media networks last year, according to a report from the ANA. In the next year, expect to see more movement from marketers outside of consumer packaged goods as brands look to take advantage of the recession-friendly ad space.

Discovery—not influencers—is what separates TikTok and Amazon’s ecommerce businesses: The retail giant is trying to replicate TikTok’s success via its “Inspire” video feed.

The next phase of direct-to-consumer (D2C) retail won’t be defined by a singular distribution strategy, but rather by the goal of making a real connection with customers. To get to the next level, D2Cs must use their physical presence, partnerships, marketing dollars, and customer data.

Despite slower spending growth, both companies managed to pull in more customers—positioning them well in the long term.

Amazon institutes delivery fees for most Amazon Fresh orders: The move should offset some fulfillment costs, but could also drive shoppers to cheaper grocers.

Walmart chips away at Amazon’s marketplace dominance: The big-box retailer is offering discounts for new sellers just as Amazon raises fees.

Buy with Prime launch could be a turning point for Shopify: The ecommerce platform raised prices and diversified its retailer appeal to protect revenues, but could still take a hit should merchants flock to its biggest rival.

The cloud can help retailers manage their inventories, create smart pricing strategies, and improve the employee experience. The cloud can even make it easier for retailers to increase personalization.

Housing market-related brands and retailers face a tough road ahead: Sherwin-Williams is pessimistic about its ability to grow given high inflation and a weak US housing market.

Intel’s comeback hits a snag: One of the first technology companies to resort to layoffs and restructuring last year is bracing for billions of dollars in losses and a longer runway to recovery.

Forty-one percent of US shoppers think the in-store experience has gotten worse since the pandemic: Most blame the decline on poor or inadequate staff, underscoring the need for retailers to invest in their workers.