On today's episode, in our "Retail Me This, Retail Me That" segment, we discuss why people don't take advantage of loyalty, how to keep consumers engaged in membership programs, and how to make sure customers have a seamless experience with all the right loyalty touchpoints. Then for "Pop-Up Rankings," we rank the top four under-the-radar loyalty programs and consider the one thing that makes them great. Join our analyst Sara Lebow as she hosts analysts Sky Canaves and Suzy Davidkhanian.
Walmart is scaling back its tech hub footprint: The retailer is closing three of its US tech hubs and requiring tech workers to come into the office at least two days a week.
Higher prices helped Coca-Cola beat expectations in Q4: Although its sales volumes fell, the company plans to continue hiking prices this year. (This story was written with the assistance of GPT-3).
It’s getting harder to make money selling on Amazon: The retail giant is pocketing over 50% of marketplace sellers’ revenues, up from 40% five years ago.
We asked our analysts which companies they have their eyes on this year and why they’re positioned for potential success (or disaster). The Kroger Co., for example, is leveraging its digital offerings to scale its business, while Nike may pivot back to wholesale to stay competitive.
New Look joins H&M, Zara in charging for returns: The fashion retailer is trialing fees to reduce fulfillment costs, but the move risks alienating cost-conscious consumers.
Gen Zers are more likely than any other age group to have brand loyalty—even if it means spending more. As this younger generation's spending power continues to grow, how can brands win them over for good? Find out more in our latest data drop.
Its TPV grew 9% YoY, down from 23% a year ago. PayPal hopes to reinvigorate growth with cost restructuring and innovation efforts.
Adidas faces a tough road to recovery: The company could lose up to $1.3 billion in revenues this year from unsold Yeezy inventory, while other big bets like Beyoncé’s Ivy Park line are failing to pay off.
Food delivery platform Meituan plans to hire 10,000 workers to capitalize on China’s reopening: The company is expanding aggressively to counter competition from Bytedance and Alibaba.
Amazon reportedly laid off about 20% of Zappos’ workforce in January: The retail giant is cutting costs at Zappos and elsewhere as it recalibrates for slower growth.
On today's episode, we discuss what to make of Amazon's 2% decline in online store sales, how to interpret its advertising service's 19% revenue growth, and why the company is rethinking its Amazon Fresh strategy. "In Other News," we talk about how Pinterest views the future of shoppable video and how malls are resurging. Tune in to the discussion with our analyst Andrew Lipsman.
The new tool, Shopify Magic, uses AI to help merchants generate product descriptions. So far, Amazon has stayed quiet on generative AI, giving Shopify the chance to gain a competitive edge. But it may not last for long if Amazon decides to get in on the AI craze.
“If you’re going to grow a brand, it’s not going to come to loyalty alone. You will have to reach more customers. You will have to have more customers buying more often.” That’s according to Jared Schrieber, co-founder and former CEO of InfoScout (now Numerator), speaking on the “Behind the Numbers: Reimagining Retail” podcast about his new book, “Breakout Brands: Why Some Brands Take Off...and Others Don't.”
After touting a recession-proof business model, the BNPL firm slashed 19% of its workforce and will restructure to the tune of $39M.