As customer loyalty grows more elusive, retailers beef up member rewards: Walmart, Starbucks, and Sweetgreen are just some of the companies looking to sweeten the deal to keep customers coming back.
YouTube gains views on connected TVs: Our look at quarterly digital video trends also shows midterm elections are boosting local TV ad spending.
Reddit explores the NFT waters: The platform is introducing collectible, customizable avatars.
Prime Day isn’t impervious to economic slowdown, but it’ll do just fine: We still expect the event to generate more than $12.5 in revenues this year—and boost spending on other sites too.
On today's episode, we discuss why Net Promoter Score (NPS) usage isn't translating into a better customer experience for many, how to use it effectively, and tactics for dealing with angry customers. "In Other News," we talk about how neobanks can use customer service to stand out from the crowd and the significance of Target adding coffee pickup and returns to its curbside service. Tune in to the discussion with our analyst Patty Soltis.
Revolut is using Stripe’s infrastructure for payment processing in the UK and Europe and to support global expansion.
Activision-Blizzard acquisition rocked by UK antitrust probe: A prolonged investigation could have wide implications as regulators study whether the deal will lead to higher prices, lower quality, and fewer consumer options.
Lululemon looks to international markets for growth: But fast-fashion retailers like Inditex and American Eagle are pulling out of China amid a difficult retail environment.
Walmart protects its bottom line with fuel and transportation surcharges: After a poor Q1, the retailer aims to boost its margins by passing costs onto suppliers.
Pinterest unveils its social commerce ambitions: Its shift from a discovery engine to major commerce player under new CEO Bill Ready has begun.
Insider Intelligence spoke with Katie Spies, founder and CEO at raw dog food brand Maev, about shifting consumer demographics and her mission to create a pet brand for the millennial consumer.
Grocery, superstore, and dollar store traffic declined in June: Economic headwinds such as rising inflation drove consumers to adjust their shopping habits.
Ulta showcases newer brands in a pop-up within The Allure Store: The retailer is broadening its reach to adapt to the changing ways consumers buy beauty products.