Retailers struggle with online returns, but charging won’t help: Brands like Asos and Boohoo should focus on improving the customer experience to help mitigate the effects of inflation and bracketing.
Insider Intelligence spoke with Sanyu Dillon, executive vice president and CMO at Penguin Random House US, about brands building cultural fluency, entering the metaverse, and building digital communities with younger audiences.
Consumers want to buy sustainable products: But inflation is driving them to trade down, which may slow sales of products made from recycled materials as well as organic foods.
Rising prices have US adults lowering their costs, and 51% of these cost-cutters are spending less on dining out. Other expenses are in their crosshairs as well: 47% are shelling out less for clothing, toys, travel, and entertainment.
How will inflation affect summer travel? The industry is hoping for business to rebound, but inflation could derail those plans.
Zalando wants to be in with the cool kids: The online apparel retailer acquires a majority stake in Highsnobiety as it looks to tap into strong demand for luxury fashion.
Inflation continues to affect how people buy groceries: More shoppers are opting for pickup over delivery to avoid unnecessary costs.
A new law could ease supply chain pressures on retailers: The Ocean Shipping Reform Act will prevent price gouging and other anti-competitive practices.
Virality pays off, but you can’t force it: That’s the lesson in Cirkul’s TikTok fame, which has resulted in a $1 billion valuation.
The solution can let PayPal tap higher-dollar-value purchases and brings its program in line with BNPL competitors.
In 2022, 79.0 million US consumers will use a buy now, pay later (BNPL) service.
As pandemic-fueled ecommerce growth slows, Amazon shifts focus: The retailer plans to launch online marketplaces in five countries while pulling back on parts of its US retail business.
Rapid delivery startup Jokr plans to shutter its US operations: The company is the latest startup to have to change course amid rising interest rates.