Those innovations are critical for digital wallets; otherwise, they risk losing their customer relationships
Three in four spend more money as a loyalty member: Straightforward, easy-to-understand loyalty programs drive customer acquisition and keep shoppers coming back.
igh delivery costs are the No. 1 aspect of online shopping that frustrates adults worldwide, according to H1 2024 data from DHL.
Dynamic pricing plans risk alienating price-sensitive consumers: The mere possibility of variable prices is triggering anxiety over inflation and hurting trust in retailers
Bad weather rains on UK retailers’ parade: Despite softer than expected sales in June, the outlook is sunny thanks to easing inflation and growing consumer confidence.
It expects growth will recover in H2 24, but it’s in a more precarious situation than other issuers.
Its declining delinquency rates along with its progress to resolve legal disputes puts Discover in a stronger position ahead of the merger
The tie-up helps Cash App expand its merchant acceptance network, but it faces an uphill battle to gain traction in the competitive space
Inflation continues to impact spending in Q2, with 84% of consumers saying inflation had an impact on their spending, a 10% increase over Q1, per Jungle Scout’s research. Meanwhile, Amazon product categories recorded sales increases and social media shopping is on the rise.
The celebrity beauty boom isn’t over yet: Sales for brands like Rare Beauty are growing faster than the overall market, although not every A-list launch is a surefire success.
Prime Day 2024 shatters records yet again as consumers stock up on essentials: Shoppers spent $14.2 billion online, spurred by significant discounts and the chance to get a head start on back-to-school needs.
Search is undergoing a seismic shift. Google is still the go-to for most inquiries, but generative AI is changing how people search, and leading people to explore alternative search engines. Meanwhile, paid search dollars are moving to retail media networks as shoppers begin their searches on Amazon and other retailer sites. And Gen Z’s search habits look different from older generations, with the cohort flocking to social media sites like TikTok and using visual search and chatbots.
Consumers today are mindful about when, where, and how often they spend due to continued economic uncertainty. For price-conscious consumers, loyalty programs provide opportunities to spend more comfortably thanks to discounts and deals.
US financial media network (FMN) spend will hit $1.50 billion in 2026, $1.15 billion higher than this year, per our June 2024 forecast.
Adidas hikes outlook for second time this year as shoppers go wild for its retro sneakers: The company is banking on the buzz to boost its apparel and performance businesses.
Consumers take a cautious approach to back-to-school shopping: To drive shoppers to spend, Macy’s revamped its Epic Threads brand, Kohl’s added Limited Too, and Old Navy offered cash back.
EssilorLuxottica stretches outside its comfort zone: The parent company of Ray-Ban, Sunglass Hut, and LensCrafters agreed to buy streetwear brand Supreme.
Amazon’s ad portal crashes during Prime Day: Though sales are unlikely to be impacted, the outage highlighted tensions between Amazon and sellers.
Clienteling is a retail tactic that helps brands forge a deeper connection with customers via 1-to-1 relationships between store associates and customers.
On today’s podcast episode, we discuss the differences between commerce media networks and retail media networks, how financial services and payment companies are leveraging media networks, who has been successful in the space so far, and who we expect to launch a media network in the next year. Listen to the conversation with our analyst Sara Lebow as she hosts analysts Sarah Marzano and Maria Elm.