Consumer spending rose in the first four months of 2024: Shoppers are becoming more deal-conscious as cost-of-living pressures weigh heavily.
Promotions were tied to 28% of Applebee’s transactions in Q1: That’s up from 19% in the previous quarter as casual dining customers spend cautiously.
OpenAI considers creator privacy features and whether ChatGPT should engage with adult content: The genAI sector faces tension over content moderation and profitability. A technical fix remains elusive.
“The restaurant industry is still reeling from the impact of the pandemic,” our content director Becky Schilling said on an episode of “Behind the Numbers: Reimagining Retail” podcast. On top of that, inflation and economic uncertainty has made for a tough four years. In face of these persisting challenges, restaurants are turning to AI and unified commerce solutions to improve the customer experience, build loyalty, and supercharge personalization.
Tapestry lowers outlook due to weak demand in North America and China: The company is struggling to draw spending as more shoppers either trade down or go upmarket.
Warby Parker and Allbirds trend in opposite directions: Demand remains strong for Warby Parker glasses, while Allbirds struggles to revive interest in its shoes.
Shopping should be easy, according to Ryan Fagan, vice president of digital at Lowe’s. “Our job is to guide them through their shopping trip as seamlessly as possible.” Fagan shared three ways Lowe’s is enhancing its ecommerce experience, from tailoring the digital experience to specific customer segments to surfacing other relevant products throughout the shopping journey.
On today's podcast episode, in our "Retail Me This, Retail Me That" segment, we discuss why the restaurant industry is facing another year of uncertainty and how restaurants are boosting loyalty. Then, for "Pop-Up Rankings," we rank the top restaurant loyalty programs. Join our analyst Sara Lebow as she hosts analyst Blake Droesch and senior director of media content Becky Schilling.
Bad weather drove more shoppers to Instacart in Q1: The company expects the positive trend to continue in Q2 as it prepares to add Uber Eats to its platform.
Walmart Connect, Disney team up to give advertisers proof of performance: Instacart and NBCUniversal are similarly joining arms to empower brands to better target consumers and get closer to closed-loop attribution.
Uber posts earnings miss due to weaker demand in some markets: But its delivery business was a bright spot as order frequency reached an all-time high.
57% of US adults have used eBay to purchase secondhand luxury fashion and accessories online in the past year, according to March 2024 data from CivicScience.
Microsoft enhances 365 Copilot AI: It’s effectively tapping into its enterprise customer base. But future demand for AI tools could skew toward specialization.
Private equity firms circle Peloton: While the pandemic-era winner faces no shortage of challenges, it still has a consistent and profitable subscription business with millions of loyal users.
Malls are making a comeback, Simon says: The developer is seeing strong interest from tourists and wealthy shoppers as leasing demand rises.
Starting off their financial lives this way will have long-term effects on their financial futures and on credit card providers
Stablecoin adoption is even more limited than thought, but this hasn’t stopped major payment players like Visa from getting involved
The feature lets customers match repayments to their pay cycles to help manage their finances, but it’s not without risks for Afterpay
Instacart and Uber team up to keep DoorDash at bay: Instacart hopes the deal will protect its grocery business and widen consumer appeal, while Uber looks for new customers.
Amazon aims to break down the barriers between TV and shopping: The retail giant rolled out interactive video ad formats that look to spur viewers to shop.