The strategy: We’ve covered how smaller financial institutions (FIs) sometimes lose sight of differentiators in marketing campaigns when they focus on being “just as good” as bigger competitors. And The Financial Brand recently highlighted a similar trend of community banks straying from focusing on their community-centric strengths in marketing campaigns. So, what? It is important for smaller FIs to prioritize and improve their digital experiences. But for the time-being, they likely won’t beat bigger FIs and fintechs at their digital game. Instead, according to The Financial Brand, the true strength of community banking is its people. FIs should involve their staff in the customer journey, prioritizing quick human follow-up on leads over marginally improving online forms. This people-first approach fosters deeper relationships. In practice, it involves building experiences—both digital and in-person—that keep customers connected to team members who know them personally.

The news: Zelle significantly increased its network in late 2024 and early 2025, adding 178 financial institutions (FIs) in six months compared to just 69 the prior year, per American Banker. Our take: Zelle’s expansion goals are clear, but the fintech could hit a ceiling with smaller FIs if it doesn’t mitigate the concerns raised by Family First Credit Union. Ultimately, Zelle's long-term success hinges on balancing its drive for network ubiquity with robust protections and equitable partnerships for all participating FIs.

The news: Governments across the UK, EU, and Australia are mandating age verification online and reshaping how platforms handle user identity and access to content. Reddit now requires UK users to prove they’re 18 via selfie or photo ID to access adult or harmful content, in compliance with the Online Safety Act. Our take: Age assurance is becoming the new standard. Advertisers need to move now by adjusting targeting strategies, creative assets, and compliance practices to stay effective in an increasingly verified and government regulated web.

The data points: Nearly 3 in 4 back-to-school shoppers expect to spend the same or more this fall, and more than 1 in 3 parents anticipate spending more than they did in 2024, per a PwC consumer survey. This suggests that even as consumers brace for higher prices—a consistent finding across University of Michigan and Conference Board surveys—demand remains resilient. Our take: The survey findings square with our back-to-school forecast, which expects sales to rise 3.0% YoY, down from 3.3% last year, marking the second consecutive year of declining growth. Retail ecommerce back-to-school sales are set to increase 6.8%, a deceleration from last year’s 7.4% gain. Though consumers are still spending, they’re becoming more selective. Retailers will need to lead with promotions, value-driven assortments, and early-season deals to capture share in this more cautious shopping environment.

The news: Inflation ticked up in June in a sign that companies are beginning to pass on tariff costs to consumers. Our take: June’s CPI data shows the toll tariffs are beginning to take on consumers’ buying power. While real wage growth remains in positive territory for now, that could change quickly once more companies begin to pass on a greater share of tariff costs to consumers, as the vast majority have signaled they’ll do.

The news: Shopify will not allow agents and other bots to purchase on users’ behalf without “final human review,” the company said in an update to the code used by merchants to operate their online storefronts. Our take: While AI agents aren’t yet reliable enough to be given free reign over purchase decisions, companies have to be prepared for a future where they soon will be.