The news: We recently covered JPMorgan’s decision to charge fintechs for access to customer data. Fintechs aren’t taking this lightly and don’t appear to be accepting of their fate. Our take: The current situation sets the stage for a battle of the lobbies. With the CFPB unlikely to reinstate stronger open banking regulations for now, fintechs may pivot to launching public education campaigns about how they believe this affects banking customers. This could be a strategic move to rally consumer support and advocate for their perspective on data access and financial choice in the interim. Meanwhile, more banks are likely to follow in JPMorgan’s footsteps—and PNC has already announced it’s considering a similar move, per Bank Automation News.

The news: Lloyds has launched an internal genAI -powered knowledge hub, Athena, to help customer-facing employees sift through banking and customer information faster—empowering more personalized and helpful experiences, per PYMNTS. Our take: We’ve recommended that banks focus on implementing genAI-powered solutions that free up their employees’ time so they can manage the human-centric, complex tasks for which customers turn to them. Athena does this and also has the potential to supercharge the human-centricity in customer service by empowering employees with more relevant information. The customer experience is one of the biggest drivers of customer attrition, and Athena represents a strategic step for Lloyds to enhance efficiency while preserving, and potentially elevating, the personalized and empathetic service that fosters customer loyalty and reduces churn.

The news: Consumers in Canada under 40 switched financial institutions at twice the rate of older consumers over the past four years, per a J.D. Power survey. Meanwhile, the number who use digital-only banks jumped from 11% to 21% between 2022 and 2025, according to a study by Oliver Wyman LLC. Our take: We have covered how more than half of consumers in Canada would leave their current bank over poor experiences. All of these findings together show that no bank is safe in assuming customers will stay with them if they aren’t getting the best experience, the lowest fees, the best rates, etc. To stem this outflow and retain younger generations, Canada's Big Six banks must invest in competitive, digitally forward offerings that eliminate punitive fees, provide better rates, and deliver personalized financial guidance beyond traditional services.

Target will no longer match prices at Amazon and Walmart, a move it claims will simplify its pricing policy, per a Bloomberg report. Strategically, this is another move that could backfire for Target, which is already having a hard time getting shoppers to its stores. It could widen the gulf that is emerging between the retailer and its mass-merchant rivals, who are increasingly using Target’s own tactics against it.

The news: Walmart’s $2.3 billion Vizio acquisition may have only closed last December, but the retailer is already unlocking outsize value from the deal. Our take: Walmart is squeezing every drop of value from its Vizio deal by fusing hardware, software, data, and retail media into a self-reinforcing flywheel. Making Vizio a Walmart-exclusive private label gives the retailer tighter control over pricing and distribution, while Vizio’s OS and shoppable-TV features unlock new streams of nonendemic ad revenues. By combining its in-house ad network with ONN TVs powered by Vizio software, Walmart is positioning itself to own the entire living-room stack—from screen to checkout. The result is a powerful closed-loop media system that can rival Amazon’s Fire TV ecosystem. The retailer’s timing couldn’t be better: We expect retail media CTV ad spending to surge 47.4% this year to $4.84 billion, and to more than double to $10.72 billion by 2029.

The news: More than half (55.3%) of Gen Zers use advanced budgeting tools—a greater share than any other generation, per a PYMNTS Intelligence report. Our take: Payment providers, issuers, and banks can embed more advanced tools within their apps to reach Gen Zers actively seeking sophisticated ways to plot out their spending and saving habits.

The news: President Donald Trump signed the Guiding and Establishing National Innovation for US Stablecoins Act, known by its shorthand as the GENIUS Act, during a White House ceremony on Friday. Our take: The GENIUS Act ushers in the clarity and legitimacy sought after by crypto players and traditional FIs alike.

The news: American Express’s net revenues grew 9% YoY in Q2 2025, per its earnings release. Our take: Amex’s expansion into international markets and bet on its Gen Z and millennial cardholders’ interest in exclusive, experiential rewards has been a winning combination. But there may be early signs that Amex’s strategy is reaching its limits as consumers grapple with financial anxieties.

Shiseido is planning a “wide-ranging and significant reduction” to its Americas workforce, according to an internal memo first reported by Instagram account Estée Laundry. That marks the latest in a string of beauty layoffs, with both Estée Lauder and Coty announcing headcount reductions earlier this year. While some of Shiseido’s problems stem from its misjudged acquisition strategy, its downsizing also speaks to the difficult beauty environment. We expect cosmetics and beauty sales to rise 2.4% this year, less than half of 2024’s growth rate—and a far cry from the 11.2% increase in 2023.

The trend: People who actively use patient portals are less likely to skip an upcoming doctor’s appointment than those without portal accounts, according to recent research from Epic that analyzed 1.6 billion visits in 2024. Our take: Engaging with a patient portal is important, but it isn’t a major needle mover for appointment no-shows. Strategies such as helping coordinate transportation, sending text and email alerts, and communicating no-show fees could play a bigger role in eliminating costly no-shows.

The big idea: Pharma marketers should pivot away from TV advertising even if the government doesn’t implement a ban on D2C drug ads. Our take: Pharma is a unique industry that still benefits from linear TV. However, more drug brands should consider D2C online platforms that serve as quasi substitutes to TV commercials at a much lower cost, plus channels like influencer partnerships.

The news: Abbott and Johnson & Johnson reported lower-than-expected costs from tariffs during Q2 earnings this week. Our take: It seemed like medical device companies would be the hardest hit by tariffs initially. So the positive spin from Abbott and J&J is encouraging. But tariffs are still costly. While device and diagnostic companies talk broadly about plans to mitigate tariff effects, raising prices for healthcare systems and consumers isn’t off the table.

The news: An FDA panel endorsed the removal of black box warnings on hormone therapies used for menopause. For context: Black box warnings are the strongest safety warning issued by the FDA for Rx drugs and highlight serious or life-threatening risks. Our take: Removing the black box warning could encourage pharma brands to not only develop more treatments but also market hormone therapy more. While personal risks and benefits still need to be weighed with a doctor, the change may result in more women on treatment.

The news: YouTube, Instagram, Twitch, and TikTok each offer unique advantages and drawbacks for gamer ad reach, per HypeAuditor’s 2025 State of Gaming report. Choosing the right platform depends on what kind of impact marketers want to make. Our take: Marketers should boost campaign performance with influencer partnerships on these platforms since creators often understand their audience better than companies do. Track success platform by platform to help tailor ad strategies, capitalize on UGC, and maximize return on investment.

The news: CBS is ending “The Late Show with Stephen Colbert” next year, an announcement the titular host made during taping for his Thursday show, sparking controversy and speculation. The move came days after Colbert criticized CBS parent company Paramount on air, saying it paid a “big fat bribe” when settling a lawsuit with Trump worth $16 million. Our take: Though politics and Paramount’s sink-or-swim pending merger may have influenced the swiftness of “The Late Show” cancellation, the ultimate cause likely boils down to the traditional TV model floundering.

The news: Audioboom agreed to acquire Adelicious, potentially creating the UK’s largest homegrown podcast network with 125 million monthly downloads, per Podnews. The deal will cement Audioboom’s expansion and amplify its global reach through Spotify, Apple Podcasts, and other major platforms. Our take: As podcasting shifts from a fragmented space to a few dominant networks, smaller creators risk losing ad revenue and visibility. Advertisers that balance buys across major platforms and independent shows will stretch their budgets further—and stay closer to engaged, loyal audiences.

The news: The connected TV (CTV) market is in flux as retail giants Amazon and Walmart escalate their fight for dominance—staking claims not just on content or devices, but on the operating systems themselves. Our take: Amazon and Walmart are racing to close the gap between attention and action. Controlling TV hardware and CTV operating systems while linking them to first-party retail data helps build seamless, closed-loop ad ecosystems where viewers can become buyers in a click. To stay competitive, marketers must optimize for closed-loop attribution, prioritize retail media integrations, and treat smart TVs as both screen and storefront as retail media and CTV ad spending surge.

The insights: Generation X leads in consumer spending, and tech industry marketers may be missing out on a key opportunity, especially this holiday season. Gen Xers worldwide will spend $15.2 trillion in 2025—more than any other generation—per NielsenIQ’s The X Factor report. 25% of UK Gen Xers plan to spend more than £500 ($639) on Christmas gifts this year, per Azerion, while only 1% of Gen Zers say they will spend that much. Our take: This is marketers’ cue to lean into smarter personalization, digital experiences, and loyalty programs that appeal to Gen X’s tech-savvy, open-minded style, and their outsized influence on household spending. Dedicated strategies to target Gen X now will drive growth while spending power is at its peak.

In this podcast episode, we discuss the importance of physical touchpoints for brands and explore what attracts younger generations to in-store shopping experiences. We also examine the expectations consumers have for engaging in person experiences. Join our conversation with Senior Director of Podcasts and host, Marcus Johnson, Chief Client Strategy & Integration; President of Quad Agency Services, Tim Maleeny, and Vice President of Content, Suzy Davidkhanian. Listen everywhere you find podcasts and watch on YouTube and Spotify.

The split screen: There’s a growing divide between affluent consumers and everyone else. Our take: It’s tempting to look at top-line numbers—like June retail sales—and assume the economy is holding steady. But much of the resilience is concentrated at the top. Moody’s estimates the wealthiest 10% of households—those earning $250,000 or more—now account for half of all US consumer spending, up from about one-third in the early 1990s. That dynamic helps explain why luxury brands like Burberry and RH continue to post gains, while value-focused chains like McDonald’s are seeing signs of softening demand. As inequality widens and economic anxiety builds, especially amid persistent inflation and trade uncertainty, the US economy looks increasingly bifurcated.