The news: Nearly half of US and UK consumers admit to abusing retailers’ returns policies in the past 12 months, according to a survey conducted by The Harris Poll. Our take: Retailers face a Catch-22 when it comes to returns. Being too generous opens the door for fraud and can result in retailers being overburdened by reverse logistics costs. But being too restrictive can deter shoppers from opening their wallets.
The news: Meta’s Threads is adding direct messaging (DM) and a “highlight” feature to show trending topics related to a user’s feed. Our take: DMs will allow consumers to interact directly with brands and could open up a new customer service channel, while brand social media accounts could become part of the narrative as new “highlight” trends arise. Marketers and social media managers should boost brand presence on Threads by engaging with followers and posting on relevant trending topics.
The trend: Walmart has begun rolling out “Summer Frights” Halloween displays in about 1,000 stores across the US, featuring quirky early-season items like watermelon jack-o’-lanterns and ghost plushies in Hawaiian shirts. Our take: Walmart is smart to embrace offbeat retail moments like Summerween. While consumers are cutting back on discretionary spending, they continue to splurge on seasonal celebrations like Halloween and the holidays. Halloween alone has become a major retail event, with spending hitting $11.6 billion last year—a 31.8% increase from pre-pandemic 2019. Summerween pulls some of that spending forward and gives budget-conscious shoppers a playful reason to open their wallets—even if they’re feeling spooked by the economy.
The news: Valley Bank worked with Adrenaline to create digital signage at its Fifth Avenue NYC branch to boost brand recognition and customer engagement. Displays feature dynamic visuals of diverse eyes and motivational taglines, unified across large LED and supporting screens. This omnichannel approach also used QR codes to direct customers to digital platforms. Our take: This initiative effectively uses digital signage to increase foot traffic. Custom, human-centric content, not stock photos, resonates, especially with younger audiences. QR codes with product displays are smart, converting brand awareness into new banking relationships via strategic visual storytelling and direct engagement.
The news: Verizon customers can now pay-by-bank through Trustly in Verizon’s brick-and-mortar stores. Our take: As long as the cost of accepting credit cards remains sizable, merchants who have the means to dodge fees will find ways to make pay-by-bank accessible.
The news: Klarna will be the default payment option for Bolt’s CheckoutOS merchants, per a press release. Our take: Klarna faces multiple challenges. It has to increase its availability to US consumers while also rivaling credit cards that offer both installment plans and cash back or points that likely exceed the value of Klarna’s gift-based rewards system through Nift
The news: Sezzle debuted a suite of payment and deal-hunting features, per a press release. Our take: Sezzle needs to find any kind of foothold in the BNPL space, as its market share is massively outstripped by competitors like Klarna and Affirm.
The news: Here’s a look back at the most popular stories from January through June 2025. The final word: Gen Z’s healthcare attitudes, social health influencers, marketing strategies, and how patients use AI drew the most attention from our audience.
The news: A Microsoft AI pilot study showed a fourfold improvement in diagnostics compared with a panel of real doctors, but researchers acknowledged the continued need for human expertise. The takeaway: It’s evident AI is not a replacement for doctors, but it is a tool they should start adopting. There’s a window of opportunity for doctors and healthcare systems to grab a first-mover advantage by presenting AI as a co-pilot and a value-add that leads to more accurate diagnoses and more time spent with patients.
The news: The Trump administration recently met with leading retailers, including Amazon and Walmart, to explore ways in which more US consumers can get their prescription medications directly from pharma manufacturers, according to a Bloomberg report. Our take: It’s unrealistic to expect pharma’s middlemen to be cut out anytime soon, as they are so deeply rooted in the US healthcare infrastructure.
The news: Pharma advertisers spent more than $10 billion on prescription drug ads last year, with the top 10 drug brands accounting for $3.3 billion last year, per Fierce Pharma’s report based on MediaRadar data. Our take: As pharma marketers shift drug ad budgets from TV to more digital channels, they’ll have to shift thinking from spendy brand awareness to more nuanced messaging. Social media edutainment, paid AI search ads, and partnering with doctor and patient influencers can reach more relevant consumers and deliver higher ROI.
The news: Despite its massive reach, gaming still accounts for less than 5% of worldwide media investment, per Dentsu’s 2025 Gaming Trends report—indicating a disparity between where audiences spend their time and where advertisers invest. Our take: Concerns about brand safety with in-game advertising linger, but brands that are willing to take the risk stand to gain through an approach that considers that simply investing in the format isn’t enough to drive results.
The news: Podcast ad spending intention will reach an 11-year high in 2025, and more advertisers are investing in the medium than ever, per a Cumulus Media and Signal Hill Insights report. Podcast ad spend intention reached 69% among agencies and advertisers surveyed, the highest in the eleven years tracked by Cumulus and Signal Hill. 78% are already investing in podcast advertising, five times higher than the amount investing in 2015. Our take: As listenership spikes, podcasts will continue being a key investment for savvy advertisers—and those who know how to maximize the medium’s potential will come out on top.
The news: Lululemon is suing Costco for selling dupes. In a lawsuit filed June 25, the athleisure brand accuses the wholesale giant of infringing on its design patents by selling knockoff sweatshirts, jackets, and other activewear. Lululemon seeks an immediate halt to sales of the disputed products and unspecified monetary damages. Our take: For nearly as long as there have been name brands, there have been knockoffs. But the rise of dupe culture on TikTok—combined with increasingly cost-conscious consumers looking—is pushing more shoppers toward cheaper alternatives and more brands to the brink. It's become a growing headache for companies like Estée Lauder, which have struggled as buyers opt for low-priced lookalikes. Lululemon’s lawsuit marks a significant escalation in the brand’s efforts to protect its designs. If it succeeds, it could set a precedent—and signal that the era of unchecked dupes may be nearing a turning point.
The news: Apple is in talks with OpenAI and Anthropic to power a revamped version of Siri, per Bloomberg. This follows internal delays and setbacks in launching the AI-enhanced Siri that was announced at WWDC in June 2024. Advertising repercussions: Advertisers and brands won’t just be contending with Apple’s ad systems and algorithms—they also need to consider third-party vendors’ ecosystems and how those preference ad placements. Our take: Apple settling for outside AI is a turning point for walled gardens. For advertisers, it’s both a risk—due to reduced predictability—and an opportunity to innovate within new conversational interfaces.
The news: Microsoft Advertising now enforces policy compliance at the asset level—ad headlines, descriptions, and images will be reviewed individually. If one element violates policy, the rest of the ad can stay live, as long as the minimum required approved assets remain, per MarTech. Key takeaway: Marketers should embrace modular creative strategies, ensuring each individual asset is in compliance. Build campaigns with redundancy in approved elements to maintain uptime, and monitor flagged assets to quickly respond and ensure ad integrity.
Showing commitment to Pride pays off: LGBTQ+ consumers, representing large portions of key demographics, are willing to reward brands who stay the course.
US advertisers will spend $25.9 billion on AI search ads in 2029—13.6% of all search ad spending, up from just 0.7% in 2025, according to EMARKETER's May forecast.
On today’s podcast episode, we discuss the various definitions of artificial general intelligence (AGI) and try to come up with the best one we can. Then we look at how smart humans are compared to current AI models. Join Senior Director of Podcasts and host Marcus Johnson, and Analysts Jacob Bourne and Gadjo Sevilla. Listen everywhere and watch on YouTube and Spotify.
Our analysts took a look at the first half of this eventful year and provided their own very specific—albeit unlikely—predictions at what could happen in the second half of the year and beyond.