The news: AI is growing in importance for small and medium-sized businesses, saving SMB marketers time and money, often with benefits outweighing risks like public backlash. AI helps US SMB marketers save about 13 hours per person per week and cut operating costs by about $4,700 per month on each team, per ActiveCampaign. Separately, Thryv found that 90% of US small businesses save 11 or more hours per week with AI. Our take: As AI saves companies time and money, it's crucial to have plans in place for how to use them. Marketers should use that time to test new creative strategies, reach out to new customers, and act on campaign analytics gathered by AI. AI-driven cost savings can be reinvested in higher-quality marketing content and expansion of product catalogs.
The news: HHS Secretary Robert F. Kennedy Jr. is expected to remove all 16 members of a task force that advises the government on preventive health services due to the committee being perceived as too “woke,” according to a report in The Wall Street Journal. Our take: A complete overhaul of another important panel of medical experts could reduce patient access to critical preventive care while confusing doctors about which guidelines to rely on—especially if Kennedy chooses replacements based on politics and like-minded beliefs rather than health expertise.
President Donald Trump said the US will set a global “baseline” tariff in the 15%–20% range, up from the 10% rate he outlined in April. Our take: Steep tariffs are the new normal. Consumers currently face an average effective tariff of 18.2%—17.3% after adjusting for spending shifts—the highest since the 1930s, per Yale Budget Lab.
Tariffs could reshape the fashion calendar as brands rethink their merchandising strategies to limit exposure. While Vince’s decision to lengthen its spring season was borne out of necessity, it could herald a larger shift in how fashion brands approach their calendars—particularly as tariffs force tougher decisions about what and how much inventory to bring in. Companies can either go faster—taking a page from the fast-fashion industry and launching new styles quickly and often—or slower, à la Vince, depending upon their customers’ preferences.
The news: Z.ai’s new open-source GLM-4.5 model is undercutting DeepSeek and US rivals in cost and efficiency and intensifying global AI competition. Our take: For marketers, open-source tools like Z.ai offer affordable alternatives to costly AI platforms, levelling the playing field for smaller agencies looking to compete. But Z.ai (formerly Zhipu) is on the US Entity List due to its Beijing ties after OpenAI flagged its rapid progress. With this in mind, companies piloting open-source options should do so cautiously and consult with compliance teams before integrating.
The news: Employees are underreporting their generative AI (genAI) use and feel company initiatives add to their workload without benefiting them directly. 45% of US employees have used AI at work without telling their supervisors, per Gusto, with Gen Zers and tech workers being the top culprits. Our take: Offer incentives for AI use and encourage disclosure through establishing clear policies to help maximize AI initiatives and build a culture of honesty. Setting up company-specific prompts for employee use and offering free access to vetted tools will help motivate workers to use the right tools in the right way, protecting company data and maximizing AI use to increase productivity. Our take: Offer incentives for AI use and encourage disclosure through establishing clear policies to help maximize AI initiatives and build a culture of honesty. Setting up company-specific prompts for employee use and offering free access to vetted tools will help motivate workers to use the right tools in the right way, protecting company data and maximizing AI use to increase productivity.
58% of US adults have viewed a search result page that included an AI-generated summary, per a March Pew Research Center survey.
The news: Over 38,600 residential structures were within the flood zone of the Guadalupe River disaster in Texas over July 4th, per Realtor.com. And the aftermath has revealed alarming gaps in locals’ insurance coverage. Our take: To close the gap, they must help customers understand the value of their services and what affects pricing. Insurers should: Build campaigns around why separate flood insurance is needed, educate consumers on the factors that influence flood insurance premiums, and highlight preventative measures homeowners can take to reduce flood risk.
The news: Nearly four in 10 customers aren’t very satisfied with their auto insurers, according to J.D. Power’s 2025 US Auto Insurance Study. This makes them significantly less likely to renew and more likely to shop for a new provider. Even customers with higher premiums, multiple premiums, and long tenures aren’t locked in: Just 51% of customers in this high-value lifetime group said they will definitely renew. Our take: Auto insurers must prioritize the customer experience or risk attrition. And since almost half of their highest-value customers could be considering a switch, making swift changes can help them prevent financial losses.
The problem: Young adults don’t see value in life insurance beyond its death benefits, as we explore in “US Life Insurance Trends 2025.” That narrow view also means they overlook the value of estate planning—a space where life insurers have a strong presence, per Insurance News Net. Our take: Many life insurers offer estate planning services. But even when they don’t, insurers that encourage current and prospective clients to make estate plans can demonstrate their commitment to their customers’ financial well-being and strengthen the relationship.
The news: We’ve covered banking customer anxieties about inflation, tariff chaos, and broader economic warning signs. Banks have been offering products and advice to help customers plan for the future and strengthen their financial standings. But some financial institutions (FIs) may be failing to address customers’ more pressing financial needs. Our take: For customers showing signs of financial stress, banks must pivot from long-term planning advice to addressing immediate financial survival. This requires delivering highly personalized, practical guidance on urgent concerns like budgeting and debt management. To identify customers in need of help, FIs can analyze their financial health, emergency savings, and how often they nearly or completely empty out their accounts to pay their bills. These steps can prove the FI’s value and build trust in the short term.
The insights: YouTube isn’t Google Search, and brands need to recognize it as a unique platform. Its algorithm prioritizes clicks, watch time, and retention over keywords. Brands and content marketers that rely on blog-style SEO risk getting buried as YouTube and Netflix battle for attention. Our take: Treating YouTube as a strategic content hub, not a recycling center, gives marketers and brands a competitive edge in reach, trust, and conversion potential. By mastering engagement levers—compelling thumbnails, sharp hooks, and strong retention—brands can turn viewers into loyal subscribers and warm leads.
The news: JPMorgan is reportedly considering offering loans directly backed by clients' Bitcoin and other crypto assets, per Bitcoin Magazine. This would be a first for the big bank, moving beyond accepting only Bitcoin exchange-traded funds as collateral. Our take: As regulations around crypto continue to ease, more financial institutions (FIs) will explore incorporating digital currencies into their offerings. While crypto may not be the best path for all FIs, JPMorgan's move to consider Bitcoin-backed lending signifies a critical inflection point in traditional finance. Banks have seen crypto firms encroach on their territory as they seek banking charters. But an expansion of crypto offerings by traditional banks would allow them to strike back with more-comprehensive lending products their competitors may not yet be able to offer.
The contrast: At a time when many big box retailers are struggling, Tractor Supply Co. bucked the trend by delivering its strongest sales growth in two years—up 4.5% YoY to $4.44 billion—driven in part by solid momentum in big-ticket purchases. That performance stands in stark contrast to peers like Target and Home Depot, which have seen consumers pull back on discretionary and high-priced items. Our take: Tractor Supply’s formula is simple: high-quality experience + strong loyalty program + scale = growth. It delights shoppers, rewards them, and keeps expanding its footprint. That approach is helping it outrun the macro headwinds—and its largely US-sourced assortment leaves it better insulated from tariff and supply shocks than many other merchants.
The volatile macroeconomic environment is causing most shoppers to be more cautious with their spending, but it’s also driving a subset to spend more in search of comfort. Roughly 2 in 5 shoppers (38%) say that the current stress of economic uncertainty is making them spend more, according to a June LendingTree survey. Consumers may be choosing to spend more of their money on essentials, but that doesn’t mean they can’t be swayed to spend a little extra on the occasional indulgence—particularly if there’s an element of novelty, or if the purchase offers a sense of emotional comfort. While the Labubu craze is likely to fizzle out as quickly as it started, shoppers will remain as eager as ever to splurge on small luxuries that bring them satisfaction.
The news: Fiserv’s organic revenues grew 8% in Q2, per its earnings release. Our take: Fiserv’s Clover faces a stacked market with Shift4, Square, and Toast all offering competitive POS solutions for SMBs.
The news: New account openings were down 5% across Wells Fargo, Citi, Bank of America, and American Express during Q2 2025, per The Wall Street Journal. Our take: Issuers are going to chase opportunities to increase their payment volume, which explains targeted efforts to boost luxury travel and dining rewards. But looking long-term, banks need to think strategically about loosening their credit guidelines.
The news: Mastercard rolled out the AI Card Design Studio, which lets consumers and small businesses at participating banks personalize the front of their card, including with AI-generated images and designs. Our take: Mastercard offering a free, AI-based design feature lets businesses and customers maximize their design flexibility and the emotional impact of their products. (Remember customized checks with family photos?)
The trend: While rising cost-consciousness is causing consumers to think twice before indulging in a burrito, they’re still saying yes to a splurge-worthy drink. Beverages have emerged as one of the hottest growth categories in US foodservice, offering quick-service restaurants (QSRs) a high-margin way to boost traffic and ticket sizes amid inflation fatigue. Sales at beverage- and snack-focused chains surged 9.6% in 2024—the largest annual growth of any restaurant category, according to Technomic data cited by The Wall Street Journal. For comparison, burger chains—despite generating more total sales—grew just 1.4% over the same period. Our take: The beverage boom is fueled by novelty, shifting habits, and the hunt for higher margins. Consumers are stressed. Amid economic uncertainty, nearly half (44%) of consumers turn to comfort or junk food to cope—and specialty drinks offer a relatively affordable way to indulge without breaking the bank. They crave novelty. Limited-time drinks with bold flavors, bright colors, and TikTok appeal are strong traffic drivers, especially among Gen Z, who are eager to try what’s new while it lasts. Younger consumers are drinking less alcohol. As Gen Z and millennials cut back on alcohol, drinks like iced coffees, chillers, and fruity refreshers are filling the social gap with fun, flavorful alternatives. Chains are chasing margins. Beverages typically carry higher profit margins than food and are often (but not always) operationally easier to tweak. Adding a new syrup or topping is simpler than introducing a new entrée, making drinks an efficient way to drive both sales and excitement.