Smaller loan provisions and huge net interest income gains hint that banks will likely be resilient through an economic downturn.

The FTC looks to crack down on greenwashing: Companies that use terms like “sustainable” and “carbon-neutral” could be required to substantiate their claims, or pay heavy fines.

A community reinvestment group is calling out the bank for breaking promises made in its community benefits plan.

The crypto culling will continue and fintech partnerships will abound in banking, business, and insurance.

Spending was consistent with prior quarters in 2022. But consumers may struggle to pay down card debt if economic headwinds pick up in 2023.

Despite uncertainty, marketing budgets could be on the rise: Thanks to digital and social challenges, print might benefit more than you’d think.

Could Lowe’s retail media in-housing be the start of a larger trend? The retailer’s decision to bring some functions in-house might spur others to follow suit, but lack of ad experience could prove a major stumbling block.

Twitter takes a creator economy cue from Reddit and Twitch: Its new “coins” feature isn’t a terrible idea, but it’s coming at a challenging time for the creative class.

AI is already here—creating marketing copy, generating images, even writing an ad for Ryan Reynolds’ company. Here are five charts to help you mull over the advantages of AI. A word of caution: We expect progress to be slow if resources and budgets continue to be tight.

As brand loyalty declines, deals remain a surefire way to win over consumers. Shoppers get discounts and retailers get invaluable first-party data. It’s a win-win. Here are five charts on how to up your loyalty game.

Zappos finds low-hanging fruit to bolster the customer experience: The Amazon-owned retailer launches a label-free, box-free returns service at Whole Foods Markets.

On today's episode, host Sara Lebow tees up a conversation between our analyst Andrew Lipsman and Ram Iyer, worldwide director, digital strategy and ecommerce at Microsoft, about omnichannel and mobile commerce, the consumer path to purchase, the metaverse, and more.

Pinterest was seen as the safest social media platform in the US last year, though the percentage of users who held that view declined from 2020 (51% versus 41%), according to our “US Digital Trust Benchmark 2022” report. Meanwhile, Facebook was where the lowest percentage of users felt safe, down to just 26% in 2022.

Steep discounts for new Teslas: New buyers in the US and Europe can benefit from discounted EVs, but the fallout from existing customers could further erode the company’s reputation.

Airbus demonstrates planes that land themselves: Autonomous flight systems like Airbus’ DragonFly can serve as assistive technology, helping pilots and crews in the short term as wider adoption paves the way to fully autonomous flight.

UK shoppers are buying fewer groceries online: With prices rising at the fastest rate in 40 years, consumers are changing their spending habits.

Google’s new shelf-checking inventory aims to fill a clear need: However, it will likely be a few years before it is ready for prime time. (This article was written with the assistance of GPT-3.)

Meta Quest adds connected fitness features for Android users: Fitness apps may spark more consumer interest in the VR headsets.

Transcarent gives members virtual access to medical second opinions: The company is hoping that its tie-up with Cleveland Clinic will generate savings for employer customers.