Retailers and other businesses need to improve the customer experience: Only 45% of consumers are “very satisfied” with the way they connect with companies.
Smartphone consolidation continues: Apple’s iPhone continues to gain share in the high end of the smartphone market while consumers get fewer options for affordable or entry-level 5G devices.
Social commerce sales will reach $107.17 billion by 2025: While Facebook and Instagram will still attract the most buyers, it’s TikTok that’s making the most aggressive moves.
P&C insurers’ claims processes suffer from digital growing pains: A J.D. Power study found customer satisfaction declined for the second year in a row as a result of longer waits and not enough proactive communication.
Our US P&C Insurance Technology Spend Forecast looks at where insurers facing squeezed margins will double down on their limited budgets.
2022 brings a dramatic change in fortunes for some social networks: Contracting ad spending growth prompts big downgrade in our forecast.
Insurance reform laws alone won’t revive appetite for risk: Better policy pricing may improve insurers’ returns—but pricing for climate change is a challenge. Watch for parametric insurance to surge in popularity.
Despite inflation continuing into the new year, we believe that influencer marketing will endure. Why? Trust may have a little something to do with it.
Traveling for the holidays? Here are four episodes of our “Reimagining Retail” podcast for your listening pleasure while you’re on the road.
Meta defends its Within acquisition before an antitrust judge: It’s becoming increasingly clear the company needs VR to replace lost social media ad revenue.
Will tech have learned its lesson during economic recovery? A mild recession in 2023 could give rise to tech’s recovery during the second half of the year. Expect industry caution.
Inflation and monetary policy topped the list, while crypto and cyberattacks dodged the top 10.
They’re generally women, ethnic minorities, or the younger population. Open banking could save them from high-cost credit.
A study reveals one quarter of surveyed consumers would switch banks for a good rewards program.
Our predictions that Block would launch a super app and that multinational firms would ramp up acquisitions in Africa in 2022 deserve a second look.
Which retailers and brands won (or lost) in 2022? Retailers that catered to the budget or luxury ends of the price spectrum did well, while those that dealt in discretionary categories like apparel and electronics saw the biggest drop-off in consumer spending.