Fraud management is critical to retaining US customers’ digital trust: A FICO survey found that 28.7% of respondents would drop their bank if they aren’t pleased with how they handle fraud incidents.
Among US social video viewers, YouTube is the top platform for watching short-form content, with 77.9% of those ages 16 and older going there to stream videos less than 10 minutes long. The No. 2 spot goes to Facebook, which captures a 60.8% share, while TikTok takes third with 53.9%.
Macy’s is staying the course rather than spinning off its ecommerce business: The omnichannel retailer believes that it can be more agile and better serve consumers as an integrated company.
Brands can’t afford to ignore social commerce: Nearly all social media users plan to make at least one purchase through social shopping or influencer commerce.
Volkswagen’s potential purchase of Huawei’s autonomous driving business could force competitors to accelerate AV development: A multibillion-euro investment could help standardize AV technology across VW’s range of models.
At-home charging will skyrocket EV spending, burden infrastructure: More EVs charging in homes signals a rocky road that wireless highway charging technology and infrastructure planning could curtail.
Consumers want affordable drugs, disruptors rise to provide them: Optum launches a new platform to lower the cost of specialty drugs. We dig into how competitors are elbowing in.
Telehealth’s fate in a post-pandemic world: A new survey reveals patients won’t be giving up telehealth after the pandemic. We unpack telehealth’s best use case and barriers holding widespread use back.
As news consumption via podcasts grows, so do misinformation woes: Spotify’s COVID-19 content warnings will likely be the first of many attempts to moderate podcast content.
Peloton’s last-ditch video game push won’t save it: Gaming in general could help Peloton retain and attract users, but the new Lanebreak game it rolled out last week is more of a novelty for now.
Super Bowl LVI was a testing ground for post-pandemic norms: New measurements, brand partners, and languages made this year’s event crucial for advertisers.
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Allbirds redoubles commitment to sustainability with new resale platform: The shoemaker hopes to extend the life of its products while boosting traffic in-store and online.
Hermès’ disappointing results put it at odds with the rest of the luxury market: The brand has resisted calls to lift its self-imposed production cap as other companies report record earnings.
Walmart pushes into “elevated,” yet affordable fashion: The retail giant is taking a page from Target as it looks to become a destination for clothing that goes beyond the basics.
T-Mobile expands broadband to 5 million more households, boosting access in under-tapped markets: With millions of rural Americans lacking internet access, T-Mobile and other providers are competing to expand availability.
Amex added Plan It to Delta’s checkout, giving the airline another BNPL option for its customers while letting Amex reroute volume to its cards.
A public-private forum created by the Bank of England and the Financial Conduct Authority (FCA) highlights operational best practices for good data stewardship.
On today's episode, we discuss the main takeaways (and the best/worst ads) from this year's Super Bowl, the power of bad customer experiences, what repeating ads can do, how hard it is to hold on to subscribers, whether people will pay more for news, an unpopular opinion about Valentine's Day, what the Scottish are best known for, and more. Tune in to the discussion with director of reports editing Rahul Chadha and our analysts Paul Verna and Dave Frankland.