Retail & Ecommerce

Retailers and consumers disagree on priorities: A new study finds that retailers’ top goal is to improve customer service, while consumers care most about being rewarded for loyalty.

Hispanic buying power in the US has skyrocketed since 2010, rising from $1 trillion to a projected $2.8 trillion by 2026. Retailers and brands need to understand the cohort’s economic profile and shopping habits—particularly as they aim to capture younger generations of digital natives.

It’s getting hard to ignore the organized retail theft problem: Home Depot, Walmart, and Target are among the retailers ringing alarm bells about the growing crime issue.

Nearly three-quarters of US marketers will increase retail media spending this year: But lack of a universal measurement standard will continue to hamper their abilities to get the most out of their investments.

OpenAI’s GPT-4 can help retailers map the customer journey by analyzing data from across social, owned, and third-party platforms and identifying trends in real time. It can also help retailers predict future behaviors, giving insight into where they should focus their ad dollars.

Foot Locker stepped in it in Q1: The company’s comparable store sales fell 9.1% and its net income was roughly half of analysts’ expectations.

The big tech is diving deeper into payments to tap new revenue streams.

The two will be among the early adopters of the real-time payment system when it launches in July

Retail media provides a significant boost to Instacart’s bottom line: The company’s advertising business reportedly grew 30% last year to $740 million.

Alibaba’s sluggish quarter reinforces concerns about a Chinese consumer rebound: The company is exploring IPOs for its grocery and logistics divisions as part of its breakup to revive the company’s fortunes.

The crypto winter has brought assets crashing down to earth and dampened payments growth. But key crypto payment use cases remain intact, drawing continued investment from major payment providers. This helps set a path for US crypto payment adoption to grow by a 21.3% average annual rate from 2022 to 2025 and worldwide volume to grow by 12.6%.

Walmart raises full-year guidance after a strong quarter: The retailer’s low prices are resonating with more consumers, while investments in ecommerce and advertising are bearing fruit.

Coca-Cola helps usher in an era of generative AI advertising: The brand recently told marketers that it believes AI is much more effective than Web3.

Burberry’s sales rose 5% in fiscal 2023: Despite a 13% gain in China, the company's performance was dampened by a 7% decline in sales in the Americas—in line with other luxury houses.

To keep up the momentum, the BNPL provider launched a Pay-in-2 product so it can expand into new payment categories

Its vertical-specific technology can help it to grow volume in the segment

The two will be among the early adopters of the real-time payment system when it launches in July

The past six months have been a roller coaster of rising consumer-goods costs, uneven employment news, and increased optimism about the end of the pandemic—all mixed with a tightening of discretionary spending. In September, consumers were cutting back on dining out and entertainment. What are they doing now?