Retail & Ecommerce

UK generations exhibit differing digital behaviors: Report finds heartier use of technologies among younger age groups, but older cohorts represent the most attractive revenue stream for brands.

Visa and Mastercard’s fee changes are set to arrive in April and could lead to industry pushback or the embrace of alternatives.

On this episode of Brand Anatomy, where we get exclusive looks inside leading brands, Briefing director Jeremy Goldman sits down with Mike Janover, vice president of global digital and direct marketing at Gap Inc., to discuss how the clothing and accessories retailer is tackling personalization at scale, the nuances between the brand's marketing channels, and the top technologies it's implementing.

Sweetgreen finds digital sales deliver big: With two-thirds of those sales coming through its website and app, the chain can collect data on consumer preferences and behavior.

Why Narvar is picking up returns at consumers’ homes: By streamlining the returns process, the vendor aims to help retailers restock returned items faster while also boosting customer satisfaction.

Fashion resale platforms focus on expansion first, profits later: The RealReal, thredUP, and Poshmark all saw strong sales in 2021, but must now cope with slow shopper growth and high infrastructure costs.

“The Batman” proves people will still pay for a movie: Rather than wait 45 days to see it at home, North American consumers spent $128.5 million over the weekend to see the blockbuster.

Bed Bath & Beyond faces pressure from activist investors to reinvent itself: The retailer’s struggle to adjust to an ecommerce-centric retail landscape opens the door for a potential sale.

Insider Intelligence spoke with David Sykes, head of Klarna’s North America division.