Tencent’s WeChat lowered its SMB fees in response to a government directive, and CBDC adoption may complicate business further.
Kroger turns to personalization to encourage consumer spending and loyalty: The grocer hopes customized rewards will keep value-conscious shoppers in the fold.
Can membership programs provide a new revenue stream for retailers? Best Buy and Walmart are taking a page from Amazon Prime and AppleCare as they build out their programs.
On today's episode, we discuss why retailers and consumers are (and why they're not) excited about livestream shopping in the US. For "In Other News," we talk about when same-day delivery will be the norm and what to expect from direct-to-consumer (D2C) brands in 2022. Tune in to the discussion with our analyst Sky Canaves.
Instacart expands its commitment to diversity: The grocery delivery platform launches an initiative to support women-owned brands for Women’s History Month.
Worldline partnered with Japan-based Vesca to process digital payments, which can give it an early mover advantage as cashlessness grows.
Amazon’s freewheeling approach to brick-and-mortar is at an end: The retail giant closes stores as it focuses on boosting profitability and winning grocery market share from Walmart and Target.
On today's episode, we discuss takeaways from the 2022 Winter Olympics, video length, impulse buys declining, whether the streaming wars can be won, delivery culture, an unpopular opinion about cart abandonment, where escalators came from, and more. Tune in to the discussion with our analysts Suzy Davidkhanian, Dave Frankland, and Paul Verna.
Retailers see little upside to doing business in Russia: Brands such as Apple, Nike, and Farfetch have pressed pause on sales to the country.
Retailers face several concurrent headwinds that could stifle sales: Costco, Victoria’s Secret, and Urban Outfitters warn that inflation, supply chain problems, and global unrest could make for a challenging retail environment.
Nordstrom blends digital and physical experiences with its expanded advertising network: The retailer hopes to leverage its customer data to drive engagement, traffic, and sales to its online and offline properties.
Visa will help expand credit lines and security measures for Tribal Credit’s business cardholders across Latin America.
The market’s appetite for personalization technology keeps growing: As investors see more brands prioritizing customer engagement, CX platform Insider becomes one of the few female-led SaaS unicorns in the world.