The startup argues its chatbot platform is protected like movies and video games, but the legal system’s AI blind spots leave its liability in question.

Ecommerce will account for nearly a quarter (24.5%) of US beauty retail sales by 2028, according to our October 2024 forecast.

This week, online reviews convince Gen Zers, Valentine's Day breaks records, and where consumers learn about new products.

A lot happens in a week, so every Friday we're going to analyze all the new data and provide you with some of the key takeaways. Welcome to the Friday 5.

Gen Alpha’s shopping journey starts and ends on digital, with parents facilitating the way.

Worldwide ad spending has nearly doubled since 2016, and the outlook remains bright.

Amazon—the largest driver of spending in this channel—has recently seen modest retail media revenue growth relative to its past performance. As a result, we have revised our retail media forecast down from where it was in H1 2024.

Rates are hovering around 7% and customers waiting to buy may need some alternative strategies.

Voluntary buyouts in its Platforms and Devices unit suggest a pivot toward AI and cloud as its hardware struggles in a saturated market with slowing upgrade cycles.

Holiday spend, international transactions, and non-card payments boosted growth

Despite growing demand, the ACH Network may struggle to keep up this momentum as real-time competitors advance

The Super Bowl is one of the few collective experiences left: That’s why Walmart, Amazon, and Aldi are going head-to-head on grocery deals, and retailers like Abercrombie are making plays related to the game.

Retail workers don’t have the same leverage they did a few years ago: But recent moves by Costco and Starbucks suggest that unions can exert some pull.

TikTok’s brief US shutdown rattled creators and brands: With 10% of US traffic lost and uncertainty looming, influencers are reconsidering their reliance on the platform.

Why Amazon is returning to X: Elon Musk’s growing political importance is attracting spenders back to the platform.

While iPhone and wearables sales slipped, Apple’s services revenues grew 13% YoY to $26.3 billion. Apple Intelligence hasn’t paid off yet, but monetizing Siri could give it a boost.

Study reveals Amazon Pharmacy’s RxPass improves medication adherence: Subscription programs for prescription drugs could be a model worth exploring for struggling retail pharmacy incumbents.

Patients like receiving educational health information in medical settings: We explore how advertising at points of care like the doctor’s office can trigger patient behavior while also delivering value to doctors.