Brands put a lot of thought into how to get consumers to discover and buy their products, but not as much into what happens after a purchase is made. However, data suggests that the post-purchase experience, which includes everything from shipping to customer feedback surveys, may have more of an impact than retailers think.
Consumers appreciate AI-driven innovation but are wary
This puts Citi and Barclays in the hot seat—losing out on this volume would be a significant loss for the issuers
The card’s redemption scheme compares well with other popular travel cards, but it lacks features that would make it stand out
Card-linked offers are especially popular among younger consumers, Chime’s core user base
Following performance measurement is the most important factor in allocating budget to retail media, according to 56% of US consumer packaged goods (CPG) manufacturers, per a December 2023 survey from Skai and Path to Purchase Institute.
Last year, Kroger found success embracing omnichannel shoppers and personalizing digital promotions, which helped it grow its identical sales (without fuel) 0.9% YoY. Looking ahead, the retailer is counting on its digitally engaged customers to fuel its retail media network, which Kroger expects to grow 20% next year.
Matchesfashion runs aground as losses pile up: The retailer is the latest to fall victim to the headwinds facing luxury ecommerce.
The Home Depot touts unique first-party data approach in pitch to non-endemic advertisers: The retailer is emphasizing its ability to reach consumers at critical life stages.
Walmart leans into speedy delivery: Days after Target updated its membership program, Walmart launched an early-morning on-demand delivery service that fulfills orders within an hour.
Off-price’s momentum continues as shoppers’ trade-down behaviors intensify: Nordstrom Rack, Burlington, and Ross are among the beneficiaries of consumers’ cost-of-living pressures.
Kroger is bullish on the year ahead: The grocery chain expects 20% growth in its retail media business, and its identical sales without fuel to rise 1.75%.
On today's podcast episode, in our "Retail Me This, Retail Me That" segment, we discuss how the resale market is evolving, why some retailers work with a third party instead of developing their own charitable programs, and the role of digital marketplaces in resale. Join our analyst Sara Lebow as she hosts vice president of content Suzy Davidkhanian and Nancy Youssef, chief global business development officer of Soles4Souls.
Issuers have bristled at the rule and will look at new tactics to compensate for lost revenues
The company wants to reinvigorate growth through its SMB offering as it deals with intense digital wallet competition
Its bank relationships sets Zelle apart from other P2P apps and helps it capture more small-business volume
Facebook was the No. 1 social media channel where US internet users interact with brands in 2023 at 61.5%, according to February 2024 data from Attest.
Turnaround plans aren’t easy: While Abercrombie turned its fortunes around by delivering styles that resonate with Gen Zers and millennials, Foot Locker’s growth strategy remains a work in progress.
Affluent consumers feel good about the economy and their own finances: But there’s often a lag between those positive feelings and spending gains.
JD.com’s price cuts are winning over cost-conscious Chinese shoppers: But growing competition from Pinduoduo and Douyin is forcing the retailer to look overseas for growth.