Issuers prioritized payment flexibility, rewards, and digital co-brands. They also capitalized on travel spending and leaned into small-business solutions.
Lenders have advantages oversuper app rivals which they can tap to gain an edge.
On today's episode, we discuss the most important retail trends we're watching in 2023: how frugality and value are hollowing out the middle, why click and collect is so popular, why return policies will make or break retail loyalty, and more. Join our analyst Sara Lebow as she hosts analysts Suzy Davidkhanian and Carina Perkins.
What trends will be talking about this year? Economic pressures will push retailers to look for new revenue streams this year.
We dive into the most important findings from a globally sampled open banking report and detail why more tie-ins could be forthcoming.
Economic uncertainty caused investors to grow cautious: Even so, there were several significant acquisitions in 2022.
From tumbling valuations to the arrival of Big Tech firms, we run down the biggest BNPL developments of 2022.
The leading reason consumers in the UK and US return online purchases is due to fit, size, or color, according to Coveo. Damage, defects, and poor quality are other top reasons. Some 18% of UK and US consumers make returns because they order multiple sizes with the intent of keeping only those that fit.
The days of heady growth are over for rapid grocery startups: The once-frothy sector is now down to a handful of players and facing steep competition from Uber and Doordash.
Social commerce stands to benefit from younger consumers: The majority of Gen Z shoppers use social media to discover new products.
Mobile commerce is driving a growing share of retail ecommerce orders: That puts the onus on retailers to create well-designed, easy-to-use experiences for their mobile websites and apps
Inflation causes shoppers to change how they shop for groceries: Consumers are cutting costs by buying items such as alcohol, snacks, and desserts less often.
We look back at the year’s most disruptive Big Tech payment stories and how the Big Four have expanded in the space.
Retailers’ return rates are rising: That’s a significant challenge to merchants’ bottom lines, but it also presents an opportunity for those that offer a straightforward process.
Retailers couldn’t get enough of retail media networks in 2022: But the challenge going into 2023 is to make those networks sophisticated and effective enough to draw ad dollars away from Amazon.
We plot the trajectories of three US policy initiatives we tracked this year to forecast how they’ll fare in the 118th Congress.