Retail & Ecommerce

In the US, desktop computers had the highest ecommerce conversion rate of any device during Q4 2021, at 3.8%. Tablets followed with a 3.2% conversion rate, while mobile registered a substantially lower rate of 2.3%.

Negative reviews play a significant role in consumers’ purchasing decisions: 76% of US consumers would be unlikely to purchase a product with a one-star or less online review.

While the US economy contracted in Q1, consumers continued spending: Even with the Omicron wave restraining expenses on restaurants and travel, consumer spending rose 2.7%.

Consumers are growing frustrated with ineffective digital ads: A new survey shows that the ad industry’s lack of a proper targeting solution is alienating consumers.

US Sens. Elizabeth Warren and Robert Menendez sent a letter to Early Warning Services regarding how it’s handling rising fraud.

On this episode of Reimagining Retail, our analyst Suzy Davidkhanian hosts resident apparel expert Sky Canaves. In "Pop-Up Rankings," they discuss several features from the inaugural apparel benchmark study that didn't rank as high as they would have expected. In the second segment, "What's In-Store," Sky and Suzy visit Nordstrom to check out its click-and-collect hubs, the mobile app scan feature, and different store activations.

Big Tech squares off against unions: Momentum is on the side of workers seeking higher wages and transparency. How companies address brewing labor movements could be a red flag for regulators.

A growing number of brands and retailers are jumping on the bandwagon.

As concern over sustainability rises, shoppers re-evaluate their grocery options: A study by Kroger reveals some consumers are looking for sustainable ways to shop—and save money.

Walmart+ doubled its fuel discount to 10 cents per gallon: Inflated gas prices provide Walmart with an opportunity to drive more people to its membership program.

Apple opens Self Service Repair to US consumers: It is also slowing hiring at certain retail locations for its Genius technical-support jobs, which could put a crimp in the customer experience.

Rising prices leave UK consumers with little cash to spare: UK retail sales are down for the first time in 13 months.