Amazon sits at the top of US ecommerce, accounting for 37.6% of sales this year, according to our forecast. In addition to generating billions of dollars in sales, Amazon’s ecommerce business propels its other ventures, including retail media and B2B ecommerce. By harnessing the power of generative AI, Amazon could leave its retail competition even further in the dust, and possibly catch up to the Google and Meta duopoly.
Companies deploy chatbots in their haste to adopt generative AI: Priceline, Salesforce, and Carrefour are among those looking to harness the tech to offer shoppers personalized recommendations.
Recurring payments for Apple Cash can boost engagement and lure new users.
Nike is once again selling wholesale to DSW and Macy’s: Renewing those relationships will help it reach the sizable segment of consumers who aren’t willing to seek out its products.
Veeve turns its smart carts into a retail media opportunity: The startup is looking to capitalize as retailers like Walmart and Kroger ramp up in-store advertising capabilities.
Hasbro sharpens its focus on toys and games: After a weak 2022, the company aims to drive growth from two key customer segments: preschoolers and adults.
This year, furniture and home furnishings will make up a $179.75 billion ecommerce market in the US, according to our forecast, and growth is accelerating. With challenges coming from big names like Amazon and Walmart and resale platforms like Facebook Marketplace and Craigslist, Ikea has no choice but to innovate to keep up.
The brands built on their previous BNPL partnerships, bringing Affirm’s product to Amazon Pay to grow the buy button’s reach
Financial lobbyists are gearing up for another pitched battle against the bill, which could destabilize Visa and Mastercard’s credit duopoly
Through a partnership with Volt, it rolled out account-to-account payment capabilities
US mobile peer-to-peer (P2P) payments have reached a critical mass, and spending is surging—but the media’s spotlight on fraud has stoked consumer concerns, threatening user and spending growth. In 2023, providers will tackle the security issue head-on as they aim to become consumers’ primary wallet.
A lot of consumers like going to the mall: That’s why there’s a significant opportunity for malls to reinvent themselves.
Nearly a quarter (23%) of loyalty program professionals, across industries, say their biggest challenge is offering deep enough discounts to attract customers, per a global survey by Eagle Eye. Another 23% have a hard time balancing margins with attractive discounts, and 21% find it difficult to deliver offers to customers at the right time.
The SEC stepped up its crackdown on crypto after filing civil charges against Coinbase and Binance.
The card network launched an account owner verification tool in Europe and partnered with Algoan to boost financial inclusion
The agency issued a consumer advisory about storing money in P2P’s potentially uninsured accounts
It integrated its payment services with travelplanbooker.com’s travel agency platform
As the mobile wallet ecosystem matures, US proximity mobile payment engagement gains are lapping user growth.