The news: Google’s search dominance is slipping as AI innovations threaten its ad business. Its global web visits declined 1% YoY in April, according to Similarweb data published by AdWeek, compared with 182% growth for OpenAI’s ChatGPT and 181% for Perplexity. Google’s searches on Safari also dropped for the first time ever in April. In March, about 77% of all Google searches that triggered an AI Overview garnered zero clicks, which could dissuade advertisers from spending on the platform. Our take: As AI transforms search and keywords become less important, publishers and brands may need to rethink strategies for how their content is discovered and how they attract search users. AI-optimized content will likely become the next battleground for visibility and performance.
The news: Smartphone makers and developers may be misplacing their focus on on-device AI as consumer interest nose-dives from already low levels. Only 3% of smartphone owners are willing to pay extra for AI features, per CNET’s 2025 Smartphone Innovation Survey, down from 6% in September. Our take: Enterprise customers may be a better bet for on-device AI adoption considering public consumers’ disinterest and privacy concerns. To boost use among consumers, smartphone makers could focus on easy-to-use features that are accessible to those new to AI and roll out AI upgrades incrementally rather than all at once to avoid AI overload.
In today’s episode, we talk about how to be both a product-led organization and a customer-centric one, what fintechs are doing that keeps them closer to customers, and how banks can rethink the customer journey around financial life stages. Join the discussion with host and Head of Business Development Rob Rubin, Analyst Lauren Ashcraft, and Principal Analyst Tiffani Montez.
As advertisers navigate Google’s recent search changes that favor its emerging AI models, retail media strategies could offer them heightened visibility and control.
US financial institutions are experiencing a significant increase in losses, with a rising number of banks and credit unions reporting consistent quarterly losses, according to S&P Global. This trend highlights mounting pressures on the industry, including high interest rates, growing loan losses, declining overdraft fee revenues, and intense deposit competition. S&P Global warns that such sustained losses could severely limit strategic options for struggling institutions, potentially leading to mergers, acquisitions, or even regulatory shutdowns. To navigate this challenging environment, financial institutions must proactively adapt their business models, explore strategic partnerships to boost efficiency, expand offerings, and enhance the customer experience to improve loyalty.
The news: Snapchat and McDonald’s have launched a collaboration giving MyMcDonald’s Rewards members a chance to exchange points for a one-month Snapchat+ subscription. The offer marks the first time McDonald’s is offering a digital subscription service as a reward. The program is only available to new Snapchat+ subscribers. Our take: Snapchat’s decision to collaborate with McDonald’s shows its evolving strategy to bolster user monetization through premium subscriptions. Attracting new users to the platform and convincing them to become long-term paid subscribers could help alleviate this issue.
The news: WPP Media has lowered its global ad spend forecast for 2025 by 1.7%, reaching 6% compared with the 7.7% projected in December. The downgrade is attributed to ongoing trade wars resulting from President Trump’s current tariff policies, with WPP Media president Kate Scott-Dawkins citing “uncertainty.” Our take: Despite global uncertainty, advertisers who remain flexible with data-informed pivots, prioritize performance marketing, and plan for uncertainty will come out on top.
The trend: AI is no longer just a buzzword on the Croisette—it’s the centerpiece of Cannes Lions 2025, with executives demanding more than excitement. Amy Fenton of MarketCast and Grant Gudgel of Verve say this year’s focus is on how AI works in real life, not just on paper. Our take: Cannes 2025 is where AI must prove its value. From content creation to performance optimization, marketers are moving past experimentation and demanding results. Accountability, transparency, and real creative impact will be the true benchmarks. AI isn’t just in the spotlight—it’s being asked to deliver at scale, with substance.
Thrivent Financial for Lutherans recently converted its credit union to a digital-only bank after over a decade, aiming for greater growth and strategic flexibility beyond the limitations of its nonprofit credit union structure, as reported by American Banker. The rationale is to offer a wider range of products and reach younger consumers more effectively. This move addresses an existential threat to credit unions, whose customer base is aging. To succeed, Thrivent must implement a targeted marketing strategy to reach digital-first consumers on social media and ensure its new products meet the specific needs of younger demographics, focusing on relevant credit offerings.
Agentic AI, an advanced form of AI combining machine learning, LLMs, and automation, is set to revolutionize retail banking by creating intelligent digital employees. The Financial Brand predicts it will act as a "financial GPS on steroids," offering personalized, proactive financial support by understanding full customer context and anticipating life changes. This could significantly enhance customer experience, particularly appealing to Gen Z's preference for self-service. However, our take suggests a potential cost: job displacement in banking. The ideal scenario involves banks adopting Agentic AI while retaining customer-facing staff, balancing efficiency and personalization with the essential human touch.
The news: Walmart’s OnePay and Synchrony will issue a new co-brand Mastercard and a private-label card. Our take: The massive retailer’s connectivity between its customer base, supplier relationships, and financing apparatus positions OnePay to be a disruptor on the scene.
The news: PayPal will serve as Selfbook’s commerce partner for its travel and hotel offerings, per a press release. Customers can book travel arrangements directly within the PayPal app. Our take: Consumers want travel features from their banks, which PayPal has taken up as a fintech payment provider.
The news: Chase will let customers transfer credit limits between cards online without having to make a phone call or send a secured message, per a report by the Frequent Miler. Our take: For credit cards courting millennial and Gen Z cardholders, managing and optimizing financial health simply will be critical to securing their loyalty.
The No. 1 change B2B tech buyers want is pricing transparency from vendors, as cited by 45% worldwide, per January data from TrustRadius.
The news: TikTok tweens and teens who make popular “Get ready with me” skincare routine videos may be harming their skin. The takeaway: Amid the closer social media scrutiny, skincare health brands should be clear about products that are not made for young skin. Social media teams need to be aware and proactive when interacting with tween and teen content creators.
The insight: Growing GLP-1 usage could reduce McDonald’s annual sales by as much as $428 million, or 1% of system sales, according to an analysis by researchers at Redburn Atlantic. The impact could widen to 10% or more “over time,” the analysts wrote, for brands like McDonald’s that are “skewed toward lower-income consumers or group occasions.” Our take: GLP-1s are just one of the many factors influencing what consumers eat. With economic uncertainty looming large, financial concerns are the biggest consideration for the majority of consumers—which is why households are choosing to eat at home more often and increasingly opting for private labels at the grocery store.
The reality: Tariff-driven grocery price hikes have been relatively modest so far this year. Food and beverage prices rose 2.9% YoY through mid-May, up from 1.7% a year earlier, per Circana. While tariffs haven’t caused a major inflation spike, supply-side shocks—like drought, avian flu, and extreme weather—have pushed up prices on staples such as coffee, eggs, and chocolate. Our take: Tariffs haven’t led to major price hikes yet, but that’s likely to change soon as duties push up costs on goods like seafood, alcohol, and produce. And even before those increases take effect, shoppers are becoming more cautious, more price-sensitive, and quicker to trade down or skip nonessentials altogether.
The news: China’s coffee giants are making their way to the US in the hopes of unlocking a lucrative market to offset pressures back home. Our take: Luckin’s and Cotti’s US launches are a problem for Starbucks, which is already struggling to compete with the companies in China and having a hard time winning over customers at home. Unfortunately for Starbucks, many of the moves it’s making—streamlining its menu, enhancing the in-store experience, leaning into premiumization—run counter to consumers’ current desire for variety, convenience, and value. That has created an opening for chains like Dutch Bros (and now Luckin and Cotti), which are better positioned to capitalize on emerging trends in the coffee space and can undercut Starbucks on price.
The news: GoodRx is rolling out a subscription service for erectile dysfunction (ED) treatment. Our take: GoodRx is in a great position to compete with the top D2C telehealth players since consumers are already on the site or app searching for prescription drug discounts—it has over 6 million active monthly consumers who use a coupon code. GoodRx might also be more trusted than pure-play telehealth companies in the eyes of consumers since its services help people save money on their healthcare.
The news: HHS Secretary Robert F. Kennedy Jr. fired all 17 members of an advisory panel that makes vaccine recommendations to the CDC. Our take: Eroding trust in public health entities could create an opportunity for the private sector to fill the void. This may include physician-led associations such as the AMA, individual doctors and pharmacists, and even drugmakers to collaborate on disseminating evidence-based information around vaccines to the public.